Experienced Customer Service Representative – Remote Contact Center Chat Support

At arenaflex, we're on a mission to revolutionize the way people interact with our organization, providing exceptional service and support through multiple channels. As an Experienced Customer Service Representative – Remote Contact Center Chat Support, you'll play a vital role in delivering an outstanding experience for our members, resolving their queries, and exceeding their expectations.

About arenaflex

arenaflex is a leading financial institution dedicated to serving the needs of individuals and families throughout the state of Louisiana. Since 1956, we've been committed to providing financial services that make a positive impact on our members' lives. With a strong focus on faith, inclusivity, and diversity, we strive to create a safe and welcoming work environment that fosters growth, innovation, and community involvement.

A Day in the Life of a Remote Contact Center Chat Representative

As a Remote Contact Center Chat Representative, you'll be the face of arenaflex, providing support and assistance to our members through various digital channels, including:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Key Responsibilities

* Provide exceptional customer service through multiple digital channels, ensuring timely and effective resolution of member inquiries.

• Develop and maintain a strong understanding of arenaflex's products and services, including online banking, bill pay, mobile deposit, and external transfers.
• Collaborate with internal teams to resolve complex member issues and provide seamless support.
• Meet or exceed performance metrics, including first-call resolution, member satisfaction, and quality assurance.
• Stay up-to-date on industry trends, regulatory requirements, and arenaflex's policies and procedures.

Essential Qualifications

* High School Diploma or equivalent.

• 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Preferred Qualifications

* 2+ years of experience in a customer service or contact center environment.

• Experience with online banking, bill pay, and mobile deposit platforms.
• Familiarity with arenaflex's products and services.
• Certification in customer service or a related field.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office products, especially Word, Excel, and PPT.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Remote Contact Center Chat Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A collaborative and supportive work environment that fosters innovation and creativity.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with a 5% discretionary profit share contribution.

Work Environment and Company Culture

arenaflex is a tobacco-free facility, and we're committed to creating a safe and inclusive work environment that values diversity, equity, and inclusion. As a Remote Contact Center Chat Representative, you'll have the flexibility to work from home, with a dedicated workspace and secure internet connection. We're proud of our Core Values, which include:

• Faith: We strive to live the golden rule of 'love thy neighbor.'
• Inclusivity: We welcome individuals with unique backgrounds, working styles, and skill sets.
• Diversity: We believe that our differences make us a better team.
• Community: We're dedicated to creating a positive impact on our members' lives.

Compensation, Perks, and Benefits

As a Remote Contact Center Chat Representative, you'll enjoy a competitive hourly rate, ranging from $17.00 to $20.80, depending on experience. You'll also have access to a comprehensive benefits package, including:

• Medical, dental, and vision insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401(k) Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

How to Apply

If you're passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and join our team of dedicated professionals who are committed to making a positive impact on our members' lives. Apply Now Apply for this job