Experienced Customer Service and Sales Associate – PGC Basketball Ambassador

Are you a highly passionate and energetic individual with a knack for communication and sales? Do you thrive in a dynamic culture where you can grow and develop as a professional? Look no further than arenaflex, a leading organization dedicated to developing leaders, on and off the basketball court. As an arenaflex Customer Service and Sales Associate, you will be an ambassador for our brand, communicating with customers by phone, email, and chat, and sharing the transformational experience of our camps and clinics with parents, coaches, and players.

About arenaflex

arenaflex is a passionate team committed to creating life-changing experiences for players, parents, coaches, and each other. Our mission is to inspire and equip every player & coach everywhere, providing intense, no-nonsense basketball training designed to teach players to play the game intelligently, to train purposefully, to be 'coaches on the court,' and to be leaders in practice, in games... and in everyday life. With over 100,000 players and 7,000 coaches impacted, we continually expand our reach and strive to make a difference in the lives of those we serve.

What We Believe

At arenaflex, we believe that every player deserves to know how to unlock their potential, discover how to be a leader on and off the court, and use the game to propel themselves to success in life. This is the heart behind all we do, and we're looking for like-minded individuals to join our team.

Who is the Ideal Candidate?

You are a smart, creative, energetic, and love challenges. You want to work in a dynamic culture, alongside committed, hard-working, intelligent, and fun people. You want a leadership team that will mentor you, not micromanage you. You want to write your own ticket for success at a company that's making a difference. You thrive with the flexibility of working in a fully remote organization.

Essential Qualifications

* You are a self-starter who thrives in a fast-paced environment, takes initiative, and follows through with a high degree of precision.

• You have a unique combination of grammatical precision, visual perception, and technical aptitude, with the ability to visualize and think outside the box.
• You are a highly passionate and energetic individual and can clearly communicate the transformational experience of a PGC camp or clinic to parents, coaches, and players.
• You are an outstanding team player, eager to take on responsibility and ownership of a continually evolving project list.

Preferred Qualifications

* A minimum of one year experience in a Call Center or Customer Service role

• Sales experience
• Excellent influencing and relationship management skills
• Prior attendance at a PGC summer session as an athlete, observing coach, and/or instructor

Role & Responsibilities

As an arenaflex Customer Service and Sales Associate, you will:

• Answer incoming phone calls, emails, SMS, and live chats from prospective parents, players, and coaches.
• Nurture key relationships with the arenaflex Partner Program and other strategic partners.
• Become an expert in using the arenaflex CRM and registration systems to register players and coaches.
• Provide world-class customer service through casual, unscripted conversations.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns.
• Place outbound sales calls to enhance registrations and share product information.
• Provide solutions to client issues through the usage of all available resources under limited supervision.
• Identify problem areas and remove obstacles to retain arenaflex clients.
• Provide assistance to arenaflex clients with the delivery of a wide range of products and services, as required.
• Complete assigned tasks in an accurate and timely manner.
• Consistently achieve individual and team performance targets.
• Appropriately assess risk when business decisions are made, escalating, managing, and reporting customer issues with transparency.

Core Competencies

* Strong ability to persuade, influence, and close a sale.

• A pleasant, patient, and friendly disposition.
• Display a tone of voice that is energetic and enthusiastic, and that conveys a desire to serve our customers.
• The ability to work effectively under pressure, solve problems, and adjust quickly to changing situations.
• The ability to identify and communicate challenges.
• Demonstrate a passion for excellence concerning treating and caring for customers.
• Demonstrate enthusiasm in the midst of fatigue, pressure, and adversity.
• Demonstrate follow-through with strong attention to detail and effective time management.
• Have diplomacy and exemplary communication (written and oral) skills.
• The ability to shift focus among priorities while maintaining expected levels of customer service.
• Become an expert at clearly and passionately articulating the benefits of arenaflex camps and coach products to parents, athletes, and coaches via telephone, email, and/or online chat.
• Learn and articulate all aspects of each arenaflex offering.

Work Environment and Company Culture

As a fully remote organization, you will have the flexibility to work from the comfort of your own home office. Our team is passionate, committed, and hard-working, and we strive to create a culture that is fun, supportive, and inclusive. We believe in mentoring and developing our team members, and we offer opportunities for growth and advancement.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth
• A fun and supportive work environment

How to Apply

If you're a highly passionate and energetic individual with a knack for communication and sales, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to diversity and inclusion. We believe that no one should be discriminated against because of their differences. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. Apply for this job