Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
At arenaflex, we're passionate about empowering our customers to live, work, and play in a connected world. As a Fiber Customer Support Analyst, you'll play a vital role in providing exceptional technical support and customer service to our Fios customers. If you're a customer-centric individual with a passion for technology and a drive to deliver outstanding results, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative communication and entertainment services. Our mission is to power and empower our customers by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.
Your Role
As a Fiber Customer Support Analyst, you'll join our tech support team in a call center to help our Fios customers with their voice, data, and video services. You'll be responsible for:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-centric individual with:
- A dedication to customer service excellence
- Amazing communication skills and a positive, professional attitude
- The ability to thrive in a fast-paced work environment
- A passion for helping customers connect to the digital world
Preferred Qualifications
* A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Knowledge of communication and networking components
- Ability to learn and adapt to new technologies and systems
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Fiber Customer Support Analyst, you'll have opportunities to:
- Develop your technical skills and knowledge of communication and networking components
- Work with a talented team of professionals who are passionate about delivering exceptional customer service
- Participate in training and development programs to enhance your skills and career prospects
- Take on new challenges and responsibilities as you grow and develop in your role
Work Environment and Company Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on a foundation of:
- Collaboration and teamwork
- Innovation and creativity
- Diversity and inclusion
- Empowerment and growth
Compensation and Benefits
We offer a competitive compensation package, including:
- A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule
- Opportunities to earn more through incentives and bonuses
- A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated and customer-centric individual with a passion for technology and a drive to deliver outstanding results, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application.
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