Experienced Customer Service Representative – Remote Opportunity at arenaflex

As a leading national financial services company, arenaflex is dedicated to helping people achieve their financial goals and feel confident about the future. We're passionate about creating a world where more people have access to financial freedom, and we're looking for talented individuals to join our team as Customer Service Representatives.

About arenaflex

arenaflex is a forward-thinking organization that values diversity, equity, and inclusion. We believe in empowering our employees to contribute their unique perspectives and experiences, and we're committed to creating a workplace where everyone feels valued, respected, and supported. Our mission is to provide innovative financial solutions that make a positive impact on people's lives, and we're excited to have you join our team.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team. As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers and agents, answering inbound and outbound phone calls, and resolving customer inquiries in a timely and professional manner. If you're passionate about helping people and have a strong customer service background, we'd love to hear from you.

Key Responsibilities

* Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.

• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
• Required to document detailed and concise notes on all interactions.
• Train and assist Associate CSRs.
• Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
• Perform additional tasks at the request of management.

Benefits and Perks

At arenaflex, we believe in taking care of our employees and providing a comprehensive benefits package that supports their physical, emotional, and financial well-being. Some of the benefits and perks we offer include:

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days, and ten paid holidays
• Give back to your community and double your impact through our company matching
• A comprehensive health insurance package that includes medical, dental, and vision coverage
• Access to our Employee Assistance Program (EAP) for confidential support and resources
• Opportunities for professional development and career growth

Compensation

We offer a competitive hourly salary range of $21.00-$31.96, plus eligibility for an annual bonus program. Our compensation package is designed to recognize and reward your hard work and dedication to providing exceptional customer service.

Requirements

* Associate CSR skills, plus: + Proficient written and verbal communication skills + Strong multi-tasker and adept at using tools and resources available + Proactive with customer, anticipating needs + Ability to show empathy and ability to mentor new hires

• High school education or equivalent experience
• 6 months to a year experience working as an Associate CSR or equivalent experience

What We Offer

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in:

• Empowering inclusion: We strive to create a workplace where every employee feels valued, respected, and supported.
• Creating a world where more people have access to financial freedom: We're passionate about providing innovative financial solutions that make a positive impact on people's lives.
• Building a strong and diverse team: We're committed to attracting and retaining talented individuals from diverse backgrounds and perspectives.

How to Apply

If you're passionate about customer service and have a strong background in the industry, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with talented individuals who share our passion for customer service and financial freedom. Apply Job! Apply for this job