Customer Community & Content Specialist

Conductor is the leading enterprise AEO platform, focused on improving the lives of everyone in their orbit. They are seeking a Customer Community & Content Specialist to manage their online customer community and support the development of scalable customer education content, enhancing product adoption and customer experience.

Responsibilities

• Monitor community discussions daily, respond to member questions (or triage them to internal Subject Matter Experts), and actively start conversations to keep the dialogue flowing
• Proactively develop and post engaging discussion prompts, polls, success stories, and, critically, promote the latest educational content (tutorials, webinars, documentation) to drive product understanding and adoption
• Identify and champion top contributors, Super Users, and advocates, helping to foster a strong sense of belonging and encouraging peer-to-peer support
• Assist with the promotion and execution of online educational events, such as webinars, AMAs (Ask Me Anything sessions), and virtual workshops, leveraging the community for maximum attendance and engagement
• Collaborate closely with the Customer Education, Scaled Success and Product teams to assist in the creation, editing, and publishing of learning materials
• Drafting best practice articles, documenting tutorial scripts, creating and updating learning videos, reviewing documentation for clarity, and organizing educational resources
• Identify key knowledge gaps and learning needs based on community feedback and support trends, translating those needs into actionable education content proposals
• Ensure all relevant educational and help content is easily discoverable both within the community and across our external resource hubs (e.g., Knowledge Base, Help Center)
• Act as the voice of the customer within the 1:Many team, summarizing key trends, pain points, and product/education feedback from community discussions
• Track, analyze, and report on key metrics for both community engagement (e.g., daily active users, engagement rate) and education content performance (e.g., article views, time-on-page) to measure success and inform strategy

Skills

• 1-2+ years of experience in one or more of the following areas: community management, content marketing, customer success, content creation, or customer education
• Proven ability to write clear, compelling, and engaging content for an online audience, with a keen eye for instructional clarity
• A naturally empathetic and outgoing personality, comfortable proactively initiating conversations and providing supportive guidance
• Excellent organizational skills with the ability to manage multiple tasks and deadlines in content development and community management
• Familiarity with reporting tools and basic data analysis for community and content metrics
• Experience in creating or editing instructional content such as knowledge base articles, video tutorials, or training documents
• Experience working with B2B SaaS customers or within a Customer Success or customer focused organization
• Experience with video editing software or Learning Management Systems (LMS)
• Proficiency in German (written and verbal) is a plus, to help support and engage our German-speaking customer base

Company Overview