Experienced Customer Service Agent - Ramp Agent (Customer Service Representative) - ATL

At arenaflex, we're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo. As a Ramp Agent, you'll play a vital role in our mission to provide top-notch service to our customers. If you're a team player with a passion for delivering results, we want to hear from you.

About arenaflex

arenaflex is a leading airline that's committed to innovation, customer satisfaction, and employee growth. Our culture is built on a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At arenaflex, our people are our success, and we're dedicated to helping you reach your full potential.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring our customers' baggage and cargo arrive safely and on time. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, in addition to guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Work Environment and Physical Demands

As a Ramp Agent, you'll work in a fast-paced environment with physical demands that include bending, lifting, standing, and walking. You'll be required to work in various weather conditions, including heat, rain, and snow. You'll also be responsible for wearing required company-approved Personal Protective Equipment (PPE) to ensure your safety and the safety of others.

Scheduling and Work Hours

Scheduling is based on operational needs, and shifts range from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority.

Compensation and Benefits

As a Ramp Agent, you'll enjoy a competitive salary of $16.55 per hour, with regular pay increases through 10.5 years. You'll also be eligible for a range of benefits, including:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. As a Ramp Agent, you'll have access to a range of training programs and resources to help you advance your career. You'll also have the opportunity to work with a diverse team of professionals who are passionate about delivering exceptional customer experiences.

Conclusion

If you're a team player with a passion for delivering results, we want to hear from you. As a Ramp Agent at arenaflex, you'll have the opportunity to work in a fast-paced environment with a range of benefits and opportunities for growth and development. Apply now to join our team and start your career with arenaflex today! Apply Job! Apply for this job