Experienced Customer Service Representative - National Remote Opportunity
At arenaflex, we're committed to delivering exceptional care and services to millions of people across the globe. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and growth.
About arenaflex
arenaflex is a global organization that's dedicated to making a positive impact on the communities we serve. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our commitment to diversity, equity, and inclusion is reflected in our mission and values.
About the Role
As a Customer Service Representative, you'll enjoy the flexibility to telecommute from anywhere within the U.S. and work on a full-time schedule of 40 hours per week, Sunday to Saturday. You'll be required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST. During peak season and when deemed necessary by business needs, you'll be required to work occasional overtime, including a 6th day and one (1) weekend day shift.
Primary Responsibilities
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Occasionally make outbound calls to customers for follow-ups
- Meet or exceed performance metrics and quality standards
- Collaborate with colleagues to resolve customer issues and improve overall customer experience
Training and Development
* 3-4 weeks of paid training with 100% attendance required
- Training will be conducted virtually from your home, with hours from 8:00 AM - 5:00 PM CST, Monday to Friday
- Opportunities for growth and development in a dynamic and supportive environment
Required Qualifications
* High School Diploma or GED, or 2 years of equivalent work experience
- Must be 18 years of age or older
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday to Saturday
Preferred Qualifications
* Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements
* Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into the internet via hard wire (either directly to modem or router)
Soft Skills
* Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and critical thinking skills
Physical and Work Environment
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
Compensation and Benefits
* Hourly rate: $16.00 - $28.27 per hour (based on local labor markets, education, work experience, certifications, etc.)
- Comprehensive benefits package, including health, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution (subject to eligibility requirements)
- Opportunities for career growth and development
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Apply Now
If you're passionate about delivering exceptional customer service and making a positive impact on the communities we serve, apply now to join our team as a Customer Service Representative. Apply for this job