Experienced Customer Success Virtual Assistant – Delivering Exceptional Client Experiences at arenaflex
Job Type:
Full-time (Monday-Friday; 8am CST - 12pm CST, (2) hour break, then 2pm CST - 6pm CST); $10-$12 per hour based on experience.
About arenaflex:
arenaflex is a leading provider of business operations coaching services, dedicated to empowering entrepreneurs and small business owners to achieve their goals. Our innovative approach combines cutting-edge technology with expert guidance, enabling our clients to streamline their operations, boost productivity, and drive growth. As a key member of our Customer Success Department, you will play a vital role in delivering exceptional client experiences and contributing to the success of our fast-paced and dynamic organization.
Job Overview:
We are seeking a highly skilled and proactive Virtual Assistant to join our Customer Success team. As a Customer Success Virtual Assistant, you will provide administrative support to our team, manage client communications, and collaborate with team members to ensure seamless coordination and execution of customer success initiatives and projects. If you are a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Responsibilities:
* Provide administrative support to the Customer Success team, including: + Client portal calendar management + Scheduling/rescheduling client meetings + Curriculum management and organization + Client surveys
- Assist in managing client communications, including:
+ Responding to emails + Client portal DMs + Client portal community posts
- Perform 3 new client, group, onboarding sessions per week via Zoom
- Coordinate and maintain documentation related to client accounts, ensuring accuracy and completeness of information
- Assist with data entry and record-keeping tasks, updating client profiles and information as needed
- Collaborate with team members to ensure seamless coordination and execution of customer success initiatives and projects
- Support the development and implementation of customer success strategies and initiatives to enhance client satisfaction and retention
Expected Results:
* Attend all company meetings and coaching calls in a quiet, well-lit, professional-looking space
- Ensure all email, DM, and client portal inquiries and posts are responded to by the end of each day (6pm CST)
- Client NPS Rating: equal to or greater than 90% with at least 10 submissions / month
- Client Reviews: equal to or greater than (10) 5-star reviews / month via TrustPilot
- Response Time: All inquiries (Email, Slack, DM, client portal community) are responded to within 3 hours
- Error Rate: equal to or less than 1 error / week
Requirements:
* Previous experience in a virtual assistant or administrative role is preferred
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively
- Excellent written and verbal communication skills, with a professional and courteous demeanor
- Proficiency in Google suite (Google Docs, Sheets, Slides, and Forms)
- High attention to detail and accuracy, with a commitment to delivering quality work
- Ability to work independently with minimal supervision, while also collaborating effectively with team members
- Experience working in a customer-focused environment is a plus
- Experience with Hubspot and/or SKOOL (arenaflex's client portal) is a plus
What We Offer:
* Competitive hourly rate ($10-$12 per hour based on experience)
- Opportunity to work with a dynamic and innovative company in the business operations coaching industry
- Collaborative and supportive work environment
- Professional development and growth opportunities
- Flexible work schedule (Monday-Friday; 8am CST - 12pm CST, (2) hour break, then 2pm CST - 6pm CST)
- Comprehensive benefits package (including health, dental, and vision insurance, 401(k) matching, and paid time off)
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job