Experienced Customer Support Representative – Onsite Phone Support at arenaflex
Join arenaflex, the fastest-growing e-commerce retail business in the market today, as we seek Full-Time motivated and dedicated Pharmacy Experts to join our exceptional Veterinary Support team in Louisville, KY!
About arenaflex:
arenaflex, a leading e-commerce retail business, is revolutionizing the way people shop for their pets. With a strong focus on customer satisfaction and employee well-being, we offer a unique work environment that fosters growth, learning, and teamwork. Our team members are passionate about delivering exceptional customer experiences and making a positive impact on the lives of our customers and their pets.
Why you'll love working at arenaflex:
At arenaflex, we prioritize Health, Wellness, and Culture in every aspect of our business. We offer a comprehensive benefits package that includes:
- Competitive starting wages
- Opportunities for wage increases starting after 3 months of service
- Environment-controlled climate
- Employee 20% Discount Program at arenaflex for all your pet needs
- 401(k) with company matching
- Team-building events and company-supported lunch meetings
- Career development and advancement opportunities
- Health insurance qualification on the first of the month
- Sponsored childcare, adult, and pet backup care through Care.com
- Discounts on various products through the LifeMart Discount platform
What you'll do:
As an Experienced Customer Support Representative, you will:
- Connect directly with veterinary clinics to process prescription orders, resolve client issues, and clarify order requests
- Conduct thorough examinations and issue resolution to determine suitable solutions for clients and facility partners, and follow up on a case-by-case basis to resolve issues
- Complete accurate data entry of prescriptions into arenaflex's healthcare software
- Maintain a high level of quality through data entry and order handling of veterinary pharmacy orders
- Work with empathy, attention, patience, compassion, and generosity to clients and partners alike
- Demonstrate a willingness to learn and grow, sharing feedback, receiving input, and working in a culture of openness and development
- Engage in conversations with veterinary clinics via telephone (sometimes via other channels depending on the situation) with various topics, primarily utilizing our internal program and systems to investigate solutions and record client note accounts, requiring attention to detail
- Expect a significant portion of the business day to be spent on outbound veterinary clinic/client telephone contacts
What you'll need:
* Exceptional communication skills (written, verbal, and listening)
- Ability to multitask (e.g., chat on the phone while exploring on the computer and taking notes)
- Work with ownership, be a self-starter, and stand out to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Ability to maintain a Pharmacy Technician Permit from the Kentucky Board of Pharmacy where applicable
- Decisive reasoning skills
- Demonstrated ability to perform multiple tasks and excel in a fast-paced environment
- Ability to adapt to change as per the business needs of the organization
- Flexibility to adjust schedule and stay at work longer than required on a case-by-case basis by the specialty unit
- Ability to maintain confidentiality and secure sensitive information
- Ability to pass background checks
Join our team and grow with us!
If you're a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our arenaflex team in Louisville, KY.
Apply now and take the first step towards a rewarding career with arenaflex!
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