Experienced Airport Customer Service Agent – Frontline Ambassador for arenaflex at Ontario International Airport

About arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a leading player in the aviation industry, we're committed to providing top-notch services that exceed our customers' expectations. Our team of dedicated professionals is the backbone of our success, and we're always on the lookout for talented individuals who share our passion for delivering world-class service.

Job Summary

We're seeking an experienced Airport Customer Service Agent to join our team at Ontario International Airport. As a Frontline Ambassador for arenaflex, you'll be the first point of contact for our customers, providing exceptional service and support to ensure a seamless travel experience. If you're a people person with a passion for delivering outstanding customer service, we want to hear from you!

Responsibilities

As an Airport Customer Service Agent, you'll be responsible for:

• Assisting passengers with their baggage pick-up and resolving issues related to delayed, lost, or damaged items.
• Utilizing computer software to track and catalog luggage, ensuring accurate and efficient processing.
• Handling customer interactions with class, efficiency, and professionalism, providing solutions to their queries and concerns.
• Performing other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Lifting, carrying, pushing, and pulling items of up to 70 pounds regularly, and repetitively lifting weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

To be considered for this role, you'll need to meet the following basic qualifications:

• Be a local (in-state) resident.
• Hold a High School diploma or equivalent.
• Have a valid In-State Driver's License.
• Pass a pre-employment drug screen.
• Pass up to a 10-year background check.
• Be at least 18 years of age.
• Have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Complete ramp and SIDA training to obtain airport authority identification security.
• Be able to carry heavy items up and down jetway stairs.
• Be alert to moving vehicles or aircraft and use radio equipment.

Preferred Qualifications

While not essential, the following qualifications would be beneficial for this role:

• Previous experience in customer service or a related field.
• Knowledge of airport operations and procedures.
• Ability to work in a fast-paced environment with multiple priorities.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

As an arenaflex team member, you'll enjoy a range of benefits, including:

• Competitive compensation, including stock options and a full benefit plan.
• Excellent opportunities for career advancement in a fast-growing business.
• Unlimited career growth and development opportunities.
• A dynamic and supportive work environment.
• Recognition and rewards for outstanding performance.

About arenaflex

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We're proud to be an employer of choice for talented individuals from diverse backgrounds. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please submit your application through our website. We look forward to hearing from you!