Experienced Customer Service Agent – Delivering Legendary Hospitality at arenaflex

At arenaflex, we pride ourselves on being a customer-centric organization that values the unique experiences and perspectives of our employees. As a Customer Service Agent, you will be the face of arenaflex, providing exceptional service to our customers and setting the tone for their travel experience. If you're passionate about delivering legendary hospitality, are a team player, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a leading player in the aviation industry, committed to connecting people to what's important in their lives through friendly, reliable, and low-cost air travel. Our company promise is to provide our employees with a stable work environment, equal opportunities for learning and personal growth, and a culture that encourages creativity and innovation. As a Customer Service Agent, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and exceeding our customers' expectations.

Job Summary

As a Customer Service Agent, you will be responsible for providing legendary customer service to our customers at the ticket counter, baggage service office, and gate area. You will be the first point of contact for many of our customers, and your friendly, patient, and problem-solving skills will set the tone for their travel experience. You will handle a wide range of tasks, including ticketing, baggage check-in, and resolving customer complaints and issues.

Responsibilities

* Provide friendly service to and maintain positive relationships with all internal and external customers

• Work in a cooperative spirit to ensure the success of our company
• Handle any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
• Greet and handle customers in a polite and friendly manner
• Handle cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
• Compute charges, make change, and balance daily transactions
• Check in baggage and cargo
• Answer telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed
• Handle transactions required to board the aircraft in a timely and efficient manner
• Deal with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
• Resolve such problems quickly and within guidelines established by the company
• Provide current and accurate fare, schedule, reservations, flight arrival/departure information, and answer all general inquiries from customers and other visitors to the airport terminal
• Complete forms and reports as required by the company
• Write irregularity and complaint reports as required
• Perform other job duties as directed by employee leaders

Knowledge, Skills, and Abilities

* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job

• Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face to face, and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment

Essential Qualifications

* No education requirement

• No experience requirement
• Must be able to obtain a SIDA badge and meet all local airport requirements
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime

Preferred Qualifications

* Foreign language skills are desirable, but not required

Work Environment and Company Culture

As a Customer Service Agent at arenaflex, you will work in a dynamic and fast-paced environment that requires flexibility, adaptability, and a positive attitude. You will be part of a team that is dedicated to delivering exceptional customer experiences and exceeding our customers' expectations. Our company culture values creativity, innovation, and teamwork, and we encourage our employees to take ownership of their work and contribute to the success of our organization.

Compensation, Perks, and Benefits

* Pay of $18.50 per hour

• Opportunities for overtime and shift premiums
• Benefits you'll love:

+ Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too) + Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck + Potential for annual Profit Sharing contribution toward retirement – when arenaflex profits, you profit

How to Apply

If you're passionate about delivering legendary hospitality and are a team player who thrives in a fast-paced environment, we want to hear from you. Apply now to become a Customer Service Agent at arenaflex and join our dynamic team that is dedicated to delivering exceptional customer experiences and exceeding our customers' expectations. Apply Job! Apply for this job