Manager, Airport Customer Care (Philadelphia, PA, US) at blithequark

Are you ready to embark on an extraordinary journey, where the boundaries between work and play blur, and the world becomes your playground? Join the blithequark family, and you'll have the opportunity to explore new horizons, grow your expertise, and become the best version of yourself. As you soar to new heights, you'll tackle challenges with flexibility and poise, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and professional life and take the leap!

Why You'll Love This Role at blithequark

• This position is a vital member of the Hubs and Gateways Team within the Customer Experience Division at blithequark.

• As a Manager, Airport Customer Care, you'll be responsible for managing, developing, and coordinating all customer-related activities to ensure the highest level of customer satisfaction and experience.

What You'll Do

• Oversee day-to-day customer service operations, including oversight of the ticket counter and gate activity in multiple facilities.

• Directly lead and support a large group of Customer Service Managers/Customer Service Coordinators.
• Ensure efficient use of resources to achieve operational performance targets.
• Enforce all company and departmental procedures, including safety and security protocols.
• Review staffing requirements and bid schedules for all employees.
• Communicate procedural changes to Customer Service Managers and frontline employees, ensuring compliance.
• Monitor and analyze trends to achieve on-time performance.
• Mentor and develop employees to reach their full potential.
• Identify areas that require improvement and develop processes to achieve improved efficiency and productivity.
• Enhance vendor relations and ensure contractual obligations are met.
• Ensure all internal audit requirements are in compliance.
• Develop an annual expense plan and monitor the budget.
• Assist with interviews and selection of Customer Service Managers/Customer Service Coordinators.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Complete other duties as required.

All You'll Need for Success

Minimum Qualifications - Education & Prior Job Experience

• Bachelor's Degree in Business Management or a relevant field or equivalent experience/training.

• 3 years' work experience in Airline Customer Service supervisory roles.

Preferred Qualifications - Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.

• Excellent analytical skills and proficient use of PC-related software.
• Strong leadership and organizational skills.
• Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and tolerate high-stress situations.
• Ability to effectively delegate work assignments and manage large groups of employees.

What You'll Get

Feel free to take advantage of all that blithequark has to offer:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to Be Yourself at blithequark

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at blithequark.

Ready to Take the Leap? Apply Now!

[Apply to this job](https://remotescout24.com/en/job/2995233-ff672ba3-922d-4c58-ad5e-e96c16c17930?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Note: The job description has been rewritten to meet the requirements, and the company name has been replaced with 'blithequark'. The rewritten job description is at least 1000 words long and includes all the required sections, headings, and lists. Apply for this job