Experienced Customer Experience Advocate I – Pacific, WA, US, 98047

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in fast-paced, dynamic environments where no two interactions are ever the same? If so, we invite you to join blithequark's team as an Experienced Customer Experience Advocate I in our Pacific, WA location. At blithequark, we're dedicated to providing top-notch service to our customers, and we're looking for talented individuals like you to help us achieve this goal. As a Customer Experience Advocate I, you'll play a critical role in ensuring our customers receive the highest level of service, support, and satisfaction. You'll be the face of our company, interacting with customers, resolving issues, and providing solutions that exceed their expectations.

About blithequark

blithequark is a leading provider of innovative solutions and services, serving over 1.5 million customers across the United States. With a rich history dating back to 1959, we've built a reputation for excellence, reliability, and customer-centricity. Our team of over 6,500 dedicated professionals is committed to delivering exceptional results, and we're excited to welcome like-minded individuals to our family.

Job Summary

As a Customer Experience Advocate I, you'll be responsible for interacting with potential, new, and existing customers, providing a quality experience in every step of their journey. You'll work in a contact center environment, handling customer inquiries, order processing, modifications to account information, and resolving customer complaints. You'll utilize our customer relationship management system to ensure customer inquiries and requests are handled completely and in a timely manner.

Key Characteristics

To succeed in this role, you'll need to possess:

• Strong phone presence and interpersonal skills, with the ability to make inbound and outbound customer calls while delivering a positive customer experience
• Excellent communication skills, with the ability to use positive language and listen attentively
• The ability to remain calm under pressure and work collaboratively with customers and internal team members to address and serve customer needs
• Strong accuracy and time management skills

Duties and Responsibilities

As a Customer Experience Advocate I, your duties will include:

• Responding to and processing all customer calls in a prompt and professional manner
• Determining the probable nature of each call by listening carefully, researching customer records, and asking questions for clarification
• Communicating clearly and respectfully with callers, restating information when necessary to ensure customer understanding
• Acknowledging and resolving customer concerns; promptly escalating complaints when needed
• Processing orders, forms, applications, requests, and payments accurately
• Keeping records of customer interactions, transactions, comments, and complaints by recording clear, complete, and concise documentation in case management logs
• Attending and collaboratively participating in staff meetings and training sessions

Knowledge, Skills, and Abilities

To excel in this role, you'll need:

• The ability to work independently and within contact center teams
• Good problem-solving skills and the ability to ask for guidance when needed
• Good judgment and independent decision-making within assigned authority levels
• A positive attitude and excellent interpersonal and listening skills, with the ability to demonstrate effective customer care with all customers consistently and equally
• Effective communication skills in English, both verbal and written
• Efficient and accurate use of systems and tools, with a strong ability to multitask

Education and Experience Required

To be considered for this role, you'll need:

• A High School Diploma or Equivalent
• One to two years of customer service experience, preferably in a contact center environment
• Demonstrated understanding of computer-based tools and programs

Working Conditions

As a Customer Experience Advocate I, you'll work in a contact center environment, with the potential for 24/7/365 day operations in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in our practices.

Benefits and Compensation

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Competitive hourly pay: $21.00 per hour, depending on circumstances, including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors
• A wide array of comprehensive benefit programs and services, including medical, dental, vision, flexible spending, and health savings accounts
• Retirement savings plans, such as 401(k)
• Paid days off, including parental leave, military leave, vacation/paid time off, sick leave, paid holidays, and disability coverage

How to Apply

If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below: Apply to this job We look forward to welcoming you to our team! Apply for this job