Senior Customer Solutions Engineer – IBM OMEGAMON at blithequark

Are you a passionate and creative problem-solver with a knack for delivering exceptional customer experiences? Do you thrive in a dynamic and inclusive work environment where empathy, humanity, and trust are at the core of everything we do? If so, we invite you to join blithequark as a Senior Customer Solutions Engineer, working with our modernization products to drive business growth and innovation.

Job Summary:

As a Senior Customer Solutions Engineer at blithequark, you will be part of our IBM System Z Professional Services team, working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products. You will be responsible for delivering differentiated exceptional customer experiences, leveraging your technical expertise and creativity to drive business outcomes. If you're passionate about working with cutting-edge technology, collaborating with cross-functional teams, and making a meaningful impact on our customers' success, we encourage you to apply.

About blithequark:

At blithequark, we're passionate about empowering our customers to drive business growth and innovation through our modernization products. We're a global company with 20 offices worldwide, committed to creating a diverse and inclusive work environment where every team member can thrive. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do.

Key Responsibilities:

As a Senior Customer Solutions Engineer at blithequark, your key responsibilities will include:

• Delivering exceptional customer experiences through technical expertise, creativity, and collaboration with cross-functional teams
• Working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products
• Developing and maintaining strong relationships with customers, understanding their business needs, and identifying opportunities to drive business growth and innovation
• Collaborating with internal teams, including sales, marketing, and product development, to ensure seamless delivery of customer solutions
• Staying up-to-date with industry trends, emerging technologies, and best practices in mainframe monitoring and modernization
• Participating in knowledge-sharing initiatives, such as training programs, workshops, and conferences, to stay current with the latest technologies and trends

Core Technical Skills:

To succeed in this role, you will need to possess the following core technical skills:

• Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS
• Familiarity with mainframe architecture and components
• Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks)
• Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI
• Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU)
• Knowledge of tailoring monitoring profiles and situations
• Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture

Configuration and Deployment Skills:

In addition to your core technical skills, you will also need to possess the following configuration and deployment skills:

• Experience with installing IBM software using SMP/E
• Applying maintenance and configuring product updates
• Experience using Omegamon Configuration Manager
• Defining and enabling situations (alerts), thresholds, and historical data collection
• Implementing security settings via RACF or external security managers
• Configuring SAF-based authentication and authorization

Integration and Automation:

To drive business growth and innovation, you will need to possess the following integration and automation skills:

• Integrating OMEGAMON with NetView, GDPS, or Service Management tools
• Using APIs or exits for custom alert handling or automation
• Writing and modifying JCL, REXX scripts, or CLISTs
• Setting up historical data collection and reporting via Tivoli Data Warehouse
• Experience with TCR or modern dashboards like Grafana is a plus

Soft Skills and Practices:

As a Senior Customer Solutions Engineer at blithequark, you will need to possess the following soft skills and practices:

• Analyzing performance data to tune the system and reduce overhead
• Accurately documenting configurations and changes
• Collaborating with operations teams, developers, and performance analysts
• Strong written and verbal communication skills
• Commitment to blithequark's core values of trust, humanity, love, and empathy

Education and Experience:

To succeed in this role, you will need to possess the following education and experience:

• Bachelor's Degree, or equivalent experience
• 8+ years as a Systems Programmer or other similar position
• 4+ years customer-facing consulting experience
• Development, application lifecycle, or change management experience is a plus

Information Security:

At blithequark, information security is everyone's responsibility. We are committed to protecting our customers' data and systems, and we expect all team members to adhere to our information security policies and procedures.

Diversity, Inclusion & Equity:

At blithequark, we are committed to creating a diverse and inclusive work environment where every team member can thrive. We believe that diversity, inclusion, and equity are essential to driving business growth and innovation, and we strive to embody these values in everything we do.

What We Offer:

As a Senior Customer Solutions Engineer at blithequark, you will have access to a range of benefits and perks, including:

• Unlimited vacation time, paid holidays, and sick time
• Health and wellness coverage options for you and your dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

How to Apply:

If you're passionate about delivering exceptional customer experiences, working with cutting-edge technology, and making a meaningful impact on our customers' success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We can't wait to hear from you! Apply for this job