Job Title:
Experienced Customer Service Representative - Remote - blithequark United States Work at Home
Job Description:
About blithequark
At blithequark, we're dedicated to making a positive impact on healthcare and the lives of our employees. As a subsidiary of The Cigna Group, we're part of a larger mission to create pharmacy, care, and benefit solutions that improve health and increase vitality. We're driven by a relentless pursuit of innovation, striving to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Join Our Team
If you're passionate about making a difference and helping people, we want you to join our team! As a Customer Service Representative at blithequark, you'll play a vital role in managing the benefit needs of inbound callers from start to finish, delivering excellent patient-provider care, and providing exceptional customer service.Responsibilities
As a Customer Service Representative, you'll be responsible for:- Accepting a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization
- Properly handling and verifying patient records under HIPPA and PHI, and securing confidentiality for each call
- Accepting multiple back-to-back calls utilizing various applications on multiple screens, and properly entering all patient, provider, and imaging center data
- Following the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department
- Remaining client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution
- Attending 100% of 8-week training, which will include live-call participation training
- Meeting or exceeding all performance metrics through accurate call handling and high-quality calls
Qualifications
To be successful in this role, you'll need:- A High School diploma or equivalent
- Prior customer service background strongly preferred
- Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills
- Excellent customer focus orientation with the ability to diffuse difficult callers constructively
- Takes accountability and ownership to efficiently solve problems
- Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
- Team player who exchanges personal knowledge, offers, and accepts support
- Flexible, open-minded, and able to adapt positively to business changes or needs
- Self-confident and empowered to use good judgment to do what is right and keep all promises
Skills and Competencies
To excel in this role, you'll need to possess:- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
- Proficiency in multiple software applications and systems
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:- Comprehensive training and development programs
- Opportunities for advancement and career growth
- Regular feedback and coaching from experienced managers
- Access to industry-leading tools and technologies
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the values of:- Collaboration and teamwork
- Customer focus and satisfaction
- Continuous learning and development
- Accountability and ownership
- Flexibility and adaptability
Compensation, Perks, and Benefits
As a Customer Service Representative at blithequark, you'll enjoy:- An hourly rate of $17.75 - $19 USD, depending on relevant factors, including experience and geographic location
- Eligibility to participate in an annual bonus plan
- A comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs
- 401(k) with company match
- Company-paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year and paid holidays