Experienced Healthcare Customer Service Representative – Remote Opportunity in Tennessee

Are you a motivated and compassionate individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Healthcare Customer Service Representative. As a key member of our remote team, you will play a vital role in providing top-notch support to our clients, while also enjoying the flexibility and autonomy that comes with working from home.

About blithequark

blithequark is a global, digital business services company that is dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We are committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

Benefits of Working with blithequark

As a Healthcare Customer Service Representative at blithequark, you can expect to enjoy a range of benefits, including:

• Paid Training to help you develop the skills and knowledge you need to succeed in your role
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401(k), and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being

Your Role at blithequark

As a Healthcare Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life and discovering new challenges and opportunities every day. With the support of our experienced team and the flexibility of remote work, you will have the chance to grow and develop your skills, advancing your career and achieving your goals.

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues that may arise
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling when required

Qualifications

We are looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you will need to possess:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure that you have a seamless and productive remote work experience, we require:

• Internet Connection Requirements:

+ Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS + Proof of internet speed required + Clean and quiet workspace

Join the blithequark Family

At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer experiences.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please create a profile, apply to the position, and take the assessments using the link below for consideration. https://careersus-blithequark.icims.com/jobs/59641/healthcare-customer-service-representative---remote/job?mode=view

Job Type:

Full-time

Pay:

$14.75 per hour

Expected hours:

40 per week

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

* 8 hour shift

Location:

* Tennessee (Required)

Work Location:

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