Experienced Customer Support Specialist – Remote Opportunity to Join blithequark's Growing Team

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a national leader in filing service of legal documents, as a Customer Support Specialist. As a key member of our team, you will play a vital role in ensuring our customers receive the best possible experience, while also contributing to the growth and success of our organization.

About blithequark

blithequark is proud to be a national leader in filing service of legal documents, with a rich history spanning over 30 years. Our team of 350 talented professionals is spread across multiple offices, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters is located in Seattle, where we continue to advance our technology and business processes to remain years ahead of our competition. At blithequark, we value our employees and recognize that their success is the key to our company's success.

Job Overview

As a Customer Support Specialist, you will be responsible for addressing and resolving customer questions and issues, providing exceptional customer experience, and working collaboratively with other teams to ensure all necessary tasks are completed on orders. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities at once. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Why Join blithequark?

At blithequark, we value our employees and offer a comprehensive benefits package to support their success. Some of the benefits include:

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• Pay: $12.00 per hour

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from anywhere in Puerto Rico, allowing you to maintain a healthy work-life balance. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional service. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. We offer a range of training programs and opportunities for career advancement, allowing you to develop new skills and take on new challenges. Our learning benefits include:

• Access to online training platforms and courses
• Mentorship programs
• Cross-functional training opportunities
• Career development workshops and seminars

How to Apply

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join blithequark's growing team. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job