Experienced Part-Time Customer Service Representative – Health Plan Partnerships
At blithequark, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a key member of our customer service team, you'll play a vital role in providing prompt and courteous support to the members of our health plan partners, addressing their inquiries about our transportation services. If you're a highly motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting part-time opportunity.
About blithequark
blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our members and their families. Our commitment to excellence is reflected in our cutting-edge technology, exceptional customer service, and collaborative work environment. As a part-time Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of others.
Job Summary
As a Customer Service Representative, you'll be responsible for handling inbound calls from health plan members and representatives, addressing their inquiries about our transportation services. You'll work closely with our contact center leadership team to ensure that our members receive the highest level of service and support. This is a high call volume, part-time position that requires excellent communication skills, empathy, patience, and attention to detail.
Key Responsibilities
* Handle inbound calls from health plan members and representatives, addressing their inquiries about our transportation services
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
- Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
- Escalate transportation and customer service concerns to contact center leadership team
- Provide prompt and courteous support to members, addressing their inquiries and resolving their issues in a timely and professional manner
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction
- Participate in ongoing training and development programs to enhance your skills and knowledge
Requirements
* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
- Spanish fluency a plus
- High School degree or equivalent
- Must be able to sit for 8 hours or more a day wearing a headset
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
- CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
- Excellent written, communication, and data entry skills
- Moderate experience in Microsoft Teams, Outlook, and Word
- Must be able to adapt to high and fast-paced call volume
Essential Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
- Strong customer service skills, with a focus on empathy and patience
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a part-time Customer Service Representative, you'll have access to ongoing training and development programs, including:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative work environment with a dynamic team of professionals
- Flexible scheduling and work-life balance
- Competitive compensation and benefits package
Work Environment and Company Culture
blithequark is a remote-friendly company, offering a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're passionate about making a difference in the lives of our members and their families, and we're committed to creating a work environment that's supportive, inclusive, and fun.
Compensation, Perks, and Benefits
As a part-time Customer Service Representative, you'll receive a competitive compensation package, including:
- Competitive hourly rate
- Ongoing training and development programs
- Flexible scheduling and work-life balance
- Collaborative work environment with a dynamic team of professionals
- Opportunities for career advancement and professional growth
- Comprehensive benefits package, including health, dental, and vision insurance
How to Apply
If you're a highly motivated and empathetic individual with excellent communication skills, we encourage you to apply for this exciting part-time opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences. Apply for this job