Experienced Customer Service Representative – Veterans Experience Office Support at blithequark

Are you passionate about helping others and making a positive impact in the lives of those who have served our country? Do you possess empathy, excellent communication skills, and a knack for resolving complex issues? If so, we invite you to join blithequark as a Customer Service Representative, supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs. At blithequark, we are dedicated to providing exceptional service to our nation's heroes and their families. As a Customer Service Representative, you will play a vital role in delivering top-notch support to our clients, ensuring that their needs are met with compassion, understanding, and professionalism. If you're a motivated and empathetic individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading provider of innovative solutions to federal government clients, including the U.S. Department of Veterans Affairs. Our team of dedicated professionals is committed to delivering exceptional service, quality, and value to our clients. We are proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Job Summary

As a Customer Service Representative at blithequark, you will provide front-line operational support to the Veterans Experience Office's premier Contact Center. Your primary responsibilities will include:

• Assisting callers by directing them to proper resources to address questions, issues, and complaints
• Understanding and explaining Department of Veterans Affairs (VA) services or procedures
• Asking clarifying questions to identify complex or vague requests for VA services and information
• Accurately recording details of calls and other service requests in an expected time frame
• Selecting appropriate VA services to meet the specific needs of customers
• Establishing and maintaining effective communication and working relationships with VA employees, outside agencies, and the public
• Utilizing a multi-screen computer system, including a Customer Relationship Management (CRM) application
• Maintaining confidentiality and privacy of callers
• Organizing and prioritizing multiple tasks

CORE FUNCTIONS AND RESPONSIBILITIES

* Understand and explain Department of Veterans Affairs (VA) services or procedures

• Ask clarifying questions to identify complex or vague requests for VA services and information
• Accurately record details of calls and other service requests in an expected time frame
• Select appropriate VA services to meet the specific needs of customers
• Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
• Utilize a multi-screen computer system, including a Customer Relationship Management (CRM) application
• Maintain confidentiality and privacy of callers
• Organize and prioritize multiple tasks

QUALIFICATIONS AND REQUIREMENTS

* Six months of work experience in customer service and call center environment

• Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay
• Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
• Ability to work under pressure, including calm and effective dealing with escalating or difficult calls
• Capability to "think on your feet" to offer additional solutions to problems
• Detail-oriented with strong organizational and time-management skills
• Excellent verbal, interpersonal, and written communication skills
• Familiarity with the military and veteran community programs is a plus
• U.S. Military Veteran or Veteran family members receive additional consideration
• Must be a U.S. Citizen or a Green Card Holder
• Proof of eligibility to work in the United States

BENEFITS AND PERKS

* Competitive hourly rate of $17.20

• 11 Paid Holidays
• Employee Only Medical, Dental, Life Insurance, and more
• Generous vacation and sick leave
• 401(k) plan
• Health and Dental Insurance - Employee Premiums 100% paid by blithequark!
• Group Life insurance - Employee Premiums 100% paid by blithequark!
• Short-term Disability - Employee Premiums 100% paid by blithequark!

WORK ENVIRONMENT AND COMPANY CULTURE

As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. At blithequark, we value work-life balance, diversity, and inclusion. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.

CAREER GROWTH OPPORTUNITIES AND LEARNING BENEFITS

At blithequark, we believe in investing in our employees' growth and development. We offer a range of training and development opportunities, including:

• Ongoing training and coaching to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to industry-leading tools and technologies
• Collaborative and supportive team environment

HOW TO APPLY

If you are a motivated and empathetic individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals at blithequark. Apply Job!

EQUAL EMPLOYMENT OPPORTUNITY

blithequark is an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

REASONABLE ACCOMMODATION

blithequark is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

E-VERIFY

blithequark participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Apply for this job