Experienced Full Stack Customer Service Representative – Remote (Seasonal, Healthcare) at blithequark

Join the blithequark Team and Revolutionize Your Career

Are you ready to embark on a life-changing journey as a remote Customer Service Representative at blithequark? Do you want to be part of a forward-thinking organization that prioritizes people-first culture, inclusivity, and genuine belonging? Look no further! As a remote Customer Service Representative (Seasonal, Healthcare) at blithequark, you'll be part of a diverse team from 70+ countries, united by a shared passion for delivering exceptional customer experiences and tech-powered innovation.

About blithequark

blithequark is a global organization that has earned prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're a company that truly champions our people, investing in their growth, well-being, and success. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and cutting-edge technology. With continued growth, we're seeking talented individuals to join our purpose-driven team.

Career Growth and Personal Development

As a remote Customer Service Representative (Seasonal, Healthcare) at blithequark, you'll have the opportunity to reimagine your career journey and develop lifelong friendships with your colleagues. We'll provide you with comprehensive training, state-of-the-art technologies, and ongoing support to ensure your success. Plus, with a strong focus on career growth, about 80% of our managers and leaders have been promoted from within! Our range of FREE Learning and Leadership Development programs will help you achieve your career aspirations.

Key Responsibilities

As a Customer Service Representative (Seasonal, Healthcare) working from home, you will:

• Provide inbound customer support using a call flow guide
• Help customers with healthcare needs such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• 2+ years of call center experience
• Experience in a healthcare-related field or benefits/insurance organization preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for you?

As a valued member of the blithequark team, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the blithequark Family Today!

If you're ready to reimagine the best version of yourself and join a purpose-driven organization that truly cares about its people, apply now! We can't wait to welcome you to the blithequark team.

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer:

blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: • English

• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here

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