Experienced Customer Service Representative – Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark, a leading industrial equipment and supplies company, as an Experienced Customer Service Representative. In this role, you will be the primary point of contact for our customers, providing top-notch support and resolving issues efficiently.

About blithequark

For over 70 years, blithequark has been a trusted industry leader, providing private label and brand name industrial equipment and supplies to businesses across North America. Our extensive product portfolio, comprising over one million industrial, material handling, and business products, is sold through our website, corporate sales teams, and full-color catalogs. We are committed to meeting the evolving needs of our customers, from small to large corporations, institutions, government agencies, and consumers.

Key Responsibilities

As an Experienced Customer Service Representative at blithequark, you will be responsible for:

• Addressing inbound customer inquiries and concerns via phone and email, providing total resolution for their needs
• Collaborating with other blithequark associates, product managers, and partners to gather information, resolve customer needs, and improve processes
• Investigating and resolving customer inquiries related to orders or shipments
• Updating systems and documenting all interactions with customers, associates, and partners
• Providing order status, checking inventory, scheduling returns, filing shipping claims, notating accounts, troubleshooting problems, handling complaints, and assisting with billing inquiries
• Maintaining a high level of professionalism and efficiency in communication with customers and colleagues

Duties & Requirements

To excel in this role, you will need to possess:

• Efficient and professional communication skills, with the ability to assist customers with their needs
• Strong phone contact handling and active listening skills
• Excellent written communication and comprehension
• Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
• Independent decision-making skills with the ability to handle and resolve complex issues
• A conversational, patient, and confident demeanor with a positive attitude
• Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
• Motivation to create and perpetuate a team environment in the workplace and among other associates
• Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
• Ability to use Windows-based systems, digital soft phones, and familiarity with CRM systems and practices

Competencies and Skills

To be successful in this role, you will need to possess:

• 2+ years of previous customer service experience in a phone/email contact center
• High school diploma or GED
• Experience in a performance-based or metric-driven environment
• Strong written and verbal communication skills
• Demonstrated high level of dependability
• Basic knowledge of MS Word, Excel, Explorer, and Outlook
• Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks, and work under time constraints

Work Environment and Culture

As a remote employee at blithequark, you will enjoy:

• A flexible work schedule, allowing you to work from the comfort of your own home
• A dynamic and supportive team environment, with opportunities for growth and development
• Access to cutting-edge technology and tools to enhance your productivity and efficiency
• A comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional growth and development, including training and mentorship programs

Compensation and Perks

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Access to a comprehensive training program
• Opportunities for professional growth and development

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity at blithequark. Please submit your resume and a cover letter outlining your experience and qualifications for this role.

Equal Employment Opportunity Statement

blithequark is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply for this job