Medical Customer Service Representative - Remote Opportunity at blithequark
Are you a goal-driven, hard-working individual with excellent communication and customer service skills? Do you have a passion for helping others and a desire to learn about the medical billing and claims investigation process? If so, we invite you to join blithequark as a Medical Customer Service Representative in a remote setting. This exciting opportunity is perfect for someone seeking experience in a fast-paced call center environment and a chance to grow their career in the medical industry.
About blithequark
blithequark is a leading provider of innovative solutions in the medical billing and claims investigation space. Our team is dedicated to delivering exceptional customer service and helping patients navigate the complex world of medical billing. We are committed to creating a positive and supportive work environment that fosters growth and development for our employees.
Job Summary
As a Medical Customer Service Representative at blithequark, you will play a critical role in assisting patients with resolving their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support. You will work in a fast-paced call center environment, adhering to standardized productivity goals and utilizing your excellent communication and problem-solving skills to resolve patient account balances.
Key Responsibilities
* Help patients understand financial responsibility in a helpful and non-threatening manner
- Take inbound and make outbound calls to patients regarding outstanding balances
- Meet or exceed established metric goals
- Follow established procedures to resolve patient account balances, including:
+ Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone + Documenting all conversations electronically on company and/or client systems
- Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Provide information to Client Services as needed
- Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements
* High School Diploma or GED
- Willingness to submit to a background check
- Characterize high integrity
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
* Ability to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
- Time management and sound decision-making skills
- Positive attitude and demonstration of teamwork
- Strong organizational and problem-solving skills
- Ability to provide excellent customer service in a variety of situations, including those that escalate
- Strong attention to detail and data management skills
Work Environment and Schedule
* Remote work setting
- Full-time (8-hour shift)
- Monday - Friday
- Must be available between 7:00-5:00 CST
Compensation and Benefits
* Competitive salary range of $15-$17 based on experience
- Comprehensive Paid Training Program (3+ weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Why Join blithequark?
* Opportunity to work in a fast-paced and dynamic industry
- Comprehensive training program to ensure your success
- Competitive salary and benefits package
- Positive and supportive work environment
- Steady work schedule and internal company growth opportunities
- Chance to make a difference in the lives of patients and families
How to Apply
If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class. Apply for this job