Experienced Customer Service Representative – Utility and Billing Support

Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative – Utility and Billing Support. At blithequark, we're committed to providing top-notch service to our customers, and we're looking for a skilled and dedicated individual to join our team. As a Customer Service Representative, you'll be the face of our organization, interacting with customers via phone, email, and in-person to resolve their inquiries, address their concerns, and provide solutions to their problems.

About blithequark

blithequark is a leading provider of utility and billing services to the City of Denton and its residents. Our team is dedicated to delivering exceptional service, ensuring that every customer interaction is a positive and memorable experience. We're proud of our inclusive, collaborative, and service-oriented culture, and we're committed to making a positive impact in our community.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Handling heavy phone traffic for departments Citywide, responding to customer inquiries, and resolving their issues in a friendly and professional manner
• Providing routine office duties, including phone, electronic, and face-to-face support to customers, directing internal and external customers, processing drop box payments, posting payments, and handling incoming and outgoing mail
• Assisting with interdepartmental cash and reporting/tracking functions, processing internal and external customer requests, and maintaining accurate records and updating personal data on accounts
• Receiving, maintaining, and accounting for monies for utilities, providing payment receipts, and ensuring compliance with blithequark's internal cash handling policies
• Processing commercial account set-ups, validating Tax IDs, explaining available solid waste services, calculating associated costs, and completing service contracts
• Generating and processing solid waste work orders, maintaining and filing contracts in an organized manner, and processing water leak adjustment and leak check requests
• Assisting with projects, performing back-office assignments, and serving as a backup to Customer Service Rep II in their absence

Essential Qualifications

To be successful in this role, you'll need:

• A High School diploma or equivalent
• One (1) year of customer service experience
• Six (6) months of cash handling experience
• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a utility or billing environment
• Knowledge of applicable laws and regulations, as well as blithequark's policies and procedures
• Skill in identifying moderate problems and implementing solutions
• Intermediate-level proficiency in Microsoft Office 365 and other software systems
• Excellent interpersonal and communication skills, with the ability to work effectively with customers, colleagues, and management

Skills and Competencies

To succeed in this role, you'll need to possess:

• Strong customer service skills, with the ability to provide exceptional service to internal and external customers
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to establish and maintain effective interpersonal relationships
• Flexibility and adaptability to changing work environments and priorities
• Ability to work independently, manage multiple tasks, and balance competing priorities in a fast-paced environment
• Ability to accurately prepare and maintain records, files, and reports
• Ability to handle confidential and sensitive information with professionalism and discretion

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth within the organization
• A collaborative and inclusive work environment that encourages open communication and teamwork
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. As a Customer Service Representative, you'll work in a modern and comfortable office environment, with access to state-of-the-art technology and equipment. Our team is passionate about delivering exceptional service and making a positive impact in our community, and we're looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

As a Customer Service Representative, you'll enjoy a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• Retirement savings plan with employer matching
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• A collaborative and inclusive work environment that encourages open communication and teamwork

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact in your community, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note:

This job description is not an exhaustive list of responsibilities, skills, or qualifications. blithequark reserves the right to modify or add to this job description as needed. Apply for this job