Customer Service Representative – Animal Care Field

Are you passionate about delivering exceptional client service and making a positive impact on the lives of animals and their owners? Do you have a genuine liking for animals and a friendly, positive attitude? If so, we invite you to join our team at blithequark as a Customer Service Representative (CSR) in the animal care field. At blithequark, we are dedicated to providing top-notch care and services to our clients and their beloved pets. As a CSR, you will be the face of our organization, interacting with clients, resolving issues, and providing exceptional service. If you are a people person with a passion for animals, we want to hear from you.

About blithequark

blithequark is a leading provider of animal care services, committed to delivering exceptional care and services to our clients and their pets. Our team of dedicated professionals is passionate about making a positive impact on the lives of animals and their owners. We are proud to be a part of the animal care community and strive to make a difference in the lives of those we serve.

Key Responsibilities

As a CSR at blithequark, you will be responsible for:

• Providing timely and accurate information to incoming client calls and product knowledge requests
• Identifying, processing, and assessing client needs according to established policies and procedures
• Handling complaints, providing appropriate solutions and alternatives, and following up to ensure resolution
• Partnering with other teams to meet and exceed client's service expectations
• Admitting patients and handling medical records entries accurately
• Entering and updating client and patient information into practice computer software
• Preparing health certificates, immunization certificates, laboratory requests, and euthanasia forms
• Processing payments/client invoices for services performed
• Receiving and relaying telephone, fax, and email messages accurately and promptly
• Answering telephones and handling calls quickly, efficiently, and in a professional and friendly manner using a multi-line system

Competencies

To succeed in this role, you will need to possess the following competencies:

• Client Focus: You will be the primary point of contact for our clients, and your focus will be on delivering exceptional service and meeting their needs.
• Problem Solving/Analysis: You will need to analyze client issues and provide effective solutions to resolve their concerns.
• Time Management: You will need to manage your time effectively to meet deadlines and prioritize tasks.
• Communication Proficiency: You will need to communicate effectively with clients, team members, and other stakeholders.
• Teamwork Orientation: You will need to work collaboratively with other teams to meet and exceed client's service expectations.
• Technical Capacity: You will need to have basic computer skills and be able to navigate our practice computer software.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. You will be working in a fast-paced environment, interacting with clients, and handling a variety of tasks. You will be exposed to hazards associated with pets, such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, you will regularly be required to talk or hear. You will frequently be required to sit, stand, walk, use hands, and reach with hands and arms. You may be required to lift and carry items weighing up to 40 pounds up or down one flight of stairs.

Position Type and Expected Hours of Work

This is a full-time position. Shifts and hours of work are Monday through Sunday. You must be able to work a variety of shifts, including evenings and weekends.

Travel

No travel is expected for this position.

Required Education and Experience

* High school degree

• Previous client service experience is desirable
• Computer experience

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift

* Day shift

• Evening shift
• Morning shift

Work Location

* In person If you are a motivated and passionate individual who is committed to delivering exceptional client service, we encourage you to apply for this exciting opportunity at blithequark. Join our team and make a positive impact on the lives of animals and their owners. Apply to this job Apply for this job