Experienced Customer Service Representative – Driving Sales Growth and Exceptional Customer Experience at blithequark
About blithequark
At blithequark, we're committed to making a positive impact on the world through innovative technology and community-driven initiatives. Our mission is to empower individuals and businesses to thrive in an ever-changing landscape. As a leader in the industry, we strive to create cutting-edge solutions that enhance people's lives and foster a culture of excellence, collaboration, and growth.Job Summary
We're seeking an experienced Customer Service Representative to join our team at blithequark. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and promoting our cutting-edge technology solutions. If you're passionate about sales, customer service, and technology, and are looking for a challenging and rewarding role, we encourage you to apply.Responsibilities
As a Customer Service Representative at blithequark, your key responsibilities will include:- Generating retail sales by leveraging your passion for cutting-edge technology and exceptional customer service to expand our network.
- Learning and uncovering customers' needs by creating connections and asking the right questions to provide personalized solutions.
- Positioning product insights and solution recommendations to provide customers with a complete top-down sales solution.
- Closing sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
- Continuously developing yourself through ongoing training and up-skilling in operational functions across merchandising and inventory.
- Refining your sales skills through outbound calls to current blithequark customers interested in our products and services.
Requirements
To be successful in this role, you will need:- A high school diploma or equivalent.
- One or more years of work experience, preferably in a sales or customer service role.
- The willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance).
- Openness to picking up additional shifts and earning more income, typically during the summer months, November through December, and/or during peak vacation periods.
- Experience working in a commission-based environment.
- Demonstrated sales experience communicating with customers to find solutions.
- Customer service experience.
Preferred Qualifications
While not required, the following qualifications are highly desirable:- Experience working in a retail or sales environment.
- Knowledge of sales and customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer skills and proficiency in sales and customer service software.
What We Offer
As a valued member of our team, you can expect:- A competitive yearly salary range of $43,000-$56,000, consisting of both base pay and team-based commission, as well as individual incentives.
- A comprehensive benefits program, including health and wellness benefits, a 6% 401(k) match, stock awards, over 4 weeks of paid leave (inclusive of vacation, holidays, and personal days), reduced pricing on blithequark products and services, up to four months of paid parental leave, up to $8K in annual tuition assistance, and additional incentives to support your career advancement.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that fosters collaboration, growth, and innovation.