Customer Support Advocate (Email/Chat) ID-2196 – blithequark Store

Are you a customer support enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and empathetic Customer Support Advocate (Email/Chat) to join our Wonoloer Operations team. As a key member of our customer support team, you will be the face of blithequark, providing top-notch support to our users through email, chat, and phone calls.

About blithequark

blithequark is a mission-driven, US-based technology company that is revolutionizing the temporary staffing industry. Founded in 2014, our platform connects hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. With a strong focus on empowering the in-demand workforce, we offer flexible work opportunities, access to learning and development, a living wage, and comprehensive portable benefits and perks.

What You'll Do

As a Customer Support Advocate (Email/Chat), you will be responsible for:

• Becoming an expert in our applications and providing top-notch support to our users through email, chat, and phone calls
• Learning our product from a functional perspective and helping customers with their questions and addressing their problems and concerns
• Maintaining and promoting blithequark's culture and work ethics, including being proactive, hardworking, and open to giving and receiving feedback
• Being part of a close-knit team that is passionate about delivering exceptional customer experiences
• Working with our users to resolve issues and provide solutions that meet their needs
• Collaborating with our team to identify and implement process improvements that enhance the customer experience
• Attending online training and nesting sessions to become fully knowledgeable on blithequark's platform and its existing processes and policies
• Passing the trial period and meeting key performance indicators (KPIs) to become a permanent member of the team

Who You Are

We're looking for a good person who is also committed to doing good work. If you're excited about working with a close-knit team at a mission-driven company, we want to hear from you! Our ideal candidate is:

• A customer support enthusiast with a passion for delivering exceptional experiences
• A team player who is proactive, hardworking, and open to giving and receiving feedback
• A problem-solver who is able to think critically and come up with creative solutions
• A strong communicator who is able to effectively communicate with customers and team members
• A quick learner who is able to adapt to new processes and technologies
• A self-motivated individual who is able to work independently and as part of a team
• A flexible and adaptable individual who is able to work in a fast-paced environment

Benefits and Perks

As a Customer Support Advocate (Email/Chat) at blithequark, you will enjoy a range of benefits and perks, including:

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member, including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by blithequark
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala (no more commutes!)
• Team outings, happy hours, company off-sites, and more!

About the Role

This is a remote position, and you will be working from the comfort of your own home. We require a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues.

How to Apply

If you're excited about this opportunity to join our team, please submit your application through our website. We can't wait to hear from you!

What to Expect

Once you submit your application, you can expect the following:

• A review of your application by our hiring team
• A phone or video interview to discuss your qualifications and experience
• A skills assessment to evaluate your technical skills and knowledge
• A trial period to work with our team and demonstrate your skills and abilities
• A decision on whether to offer you the position

We're excited to hear from you and look forward to the opportunity to work with you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you!

Apply Now

Ready to take the next step in your career? Apply now to become a Customer Support Advocate (Email/Chat) at blithequark! Apply for this job