Experienced Customer Experience Agent – Livestream Shopping Platform

Join the Future of Commerce with blithequark! Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, the largest livestream shopping platform in North America and Europe. As a Customer Experience Agent, you will play a critical role in shaping the future of e-commerce, blending community, shopping, and entertainment into a seamless experience for our users. About blithequark blithequark is re-defining the e-commerce landscape by empowering anyone to turn their passion into a business and bringing people together through commerce. With hubs in the US, UK, Ireland, Poland, and Germany, we're building a global community of buyers, sellers, and enthusiasts who share a passion for discovery and connection. Our live auctions feature a wide range of products, from fashion and beauty to electronics and rare collectibles, making us the go-to platform for anyone looking for a unique shopping experience. The Role As a Customer Experience Agent, you will be the face of blithequark, ensuring that our customers receive the best possible experience through process improvement, order management, and problem-solving. Your primary responsibilities will include: * Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience * Resolving all customer issues regarding payments, orders, shipments, and general questions with a high level of quality and timeliness * Becoming an expert in the blithequark product, processes, and systems to drive positive outcomes for our users * Working with other departments to troubleshoot, research, and resolve open questions * Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience You We're looking for a motivated and customer-centric individual who is passionate about delivering exceptional experiences. If you have: * 2+ years of support experience handling email and/or chat services * Weekend availability required * Fluency in English (and a secondary language, particularly French, German, or Dutch, is a plus) * Understanding of E-commerce and Marketplace operations * Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom * An obsession with customers and a customer-first mentality * Proactive problem-solving and process-improving skills * Knowledge of Collectibles is a plus * A Bachelor's degree (previous start-up experience is a plus) Benefits As a valued member of the blithequark team, you can expect: * Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break) * Health Insurance options, including Medical, Dental, Vision * Work From Home Support, including: + Home office setup allowance + Monthly allowance for cell phone and internet * Care benefits, including: + Monthly allowance for wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses * Pension plans internationally * Monthly allowance to dogfood the app (all Whatnauts are expected to develop a deep understanding of our product) * Parental Leave (16 weeks of paid parental leave + one month gradual return to work) Equal Opportunity Employer blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're ready to join a dynamic team that's shaping the future of e-commerce, apply now to become a Customer Experience Agent at blithequark!

How to Apply

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