Experienced Native Dutch Customer Support Consultant for Emails and Chats in a Multicultural Environment at blithequark
Are you a passionate and skilled customer support professional looking for a new challenge in a dynamic and multicultural environment? Do you have a strong background in customer support, investments, trading, or blockchain? If so, we invite you to join our team at blithequark as a Native Dutch Customer Support Consultant for emails and chats in Turkey.
About blithequark
blithequark is a leading provider of SaaS, software, and hardware solutions, with a strong focus on innovation and customer satisfaction. Our company is committed to creating a positive and inclusive work environment, where our team members can thrive and grow. As a Customer Support Consultant, you will be part of a global team that provides exceptional support to our clients, while enjoying the flexibility of working from home.
What You Will Do
As a Native Dutch Customer Support Consultant, you will be responsible for providing exceptional customer support via emails and chats, building positive and long-lasting relationships with customers, and meeting team KPIs. You will also be expected to:
- Provide timely and effective support to customers via emails and chats
- Build trust and rapport with customers to ensure long-term satisfaction
- Meet or exceed team KPIs for customer satisfaction and support quality
- Stay up-to-date with the latest technology and trends in customer support
- Handle sensitive customer information with confidentiality and discretion
- Apply the latest customer happiness practices to ensure exceptional support
- Maintain a working knowledge of our client's products and services
- Communicate effectively with developers and other departments of various IT companies
What You Need to Succeed
To succeed in this role, you will need:
- Native Dutch and English communication skills
- At least 6 months of experience in a customer support role
- Personal or professional experience in investments/trading/blockchain
- Experience providing support via live chats
- Experience with CRM systems
- Analytical and research skills
- A positive and responsible attitude
- A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
While not required, experience in technical support would be a great plus.
Benefits and Perks
As a Customer Support Consultant at blithequark, you can expect:
- A flexible schedule that allows you to work from home
- The opportunity to work in a fully remote environment
- An inclusive international environment that values diversity and inclusivity
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance that prioritizes your well-being
- Responsive management that is interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who We Are
blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
Join Our Team
We welcome people with various backgrounds and experiences. If you're passionate about customer support and want to join a dynamic and multicultural team, send your CV in English, pointing out your outstanding skills! Visit our website to learn more about blithequark and our values.
Disclaimer
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on Himalayas. Apply for this job