Experienced Customer Support Representative – Property Tax Automation and Inbound Call Handling

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we have an exciting opportunity for you to join blithequark's dynamic team as an Experienced Customer Support Representative – Property Tax Automation and Inbound Call Handling.

About blithequark

blithequark is a leading provider of customer experience services, partnering with top brands around the globe to deliver exceptional support, content moderation, trust and safety, community management, and social media services. With a rich history dating back to 2007, we've established ourselves as a trusted partner for startups and Fortune 500 companies alike. Our diverse client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and many more. We're proud to support over 50 languages in more than 90 countries, making us a global force in the customer experience industry.

The Role

As an Experienced Customer Support Representative – Property Tax Automation and Inbound Call Handling, you'll be the first point of contact for inbound customer inquiries, providing a warm and helpful experience that sets the tone for our clients' services. You'll be working with a cutting-edge software that helps property owners lower their property taxes using automation and data, identifying overpayments and enabling users to save money.

Key Responsibilities

• Respond to customer inquiries via inbound phone calls, providing empathetic, informative, and accurate support

• Answer questions about the client's services and sign-up process, ensuring customers have a clear understanding of their options
• Provide updates on existing accounts and service status, keeping customers informed and engaged
• Deliver exceptional customer experiences, resolving issues and exceeding customer expectations

Production Hours (Pacific Time)

• Monday - Friday: 6 AM - 5 PM

Commitments

• Self-schedule 20 hours per week (minimum)

• 90-days (as needed)

What We're Looking For

• A pleasant and professional phone presence, with a warm and welcoming tone

• Previous call center experience preferred, but not required – we're looking for individuals with a passion for delivering exceptional customer experiences
• Strong multitasking and research skills, with the ability to quickly find solutions to complex issues
• Curiosity and willingness to learn new information daily, staying up-to-date on the latest industry trends and developments
• Positive, energetic individuals who take pride in helping others, with a customer-centric approach to every interaction

Workspace Requirements

• A dedicated laptop or desktop with Windows 10 or newer

• Minimum of 8 GB RAM
• Wired internet connection (Ethernet required)
• High-quality headset with noise-canceling microphone
• Quiet, distraction-free workspace for taking calls
• Willingness to install blithequark security software and enable two-factor authentication on both your device and mobile phone

Why Join blithequark?

• Opportunity to work with a leading provider of customer experience services, partnering with top brands around the globe

• Flexible scheduling, with the ability to self-schedule 20 hours per week (minimum)
• 90-day commitment, with the option to extend or adjust your schedule as needed
• Competitive compensation package, with opportunities for growth and advancement
• Collaborative and dynamic work environment, with a team of passionate and dedicated professionals
• Access to ongoing training and development opportunities, helping you stay up-to-date on the latest industry trends and developments

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified individuals of all backgrounds, and are proud to be an employer of choice for people from diverse cultures and communities.

Individual Base Pay or Rate

Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.

Apply Now

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join blithequark's dynamic team and be part of a leading provider of customer experience services, partnering with top brands around the globe. Apply for this job