Experienced Customer Service Agent – Airport Ramp Operations

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Agent – Airport Ramp Operations. As a key member of our airport operations team, you will play a vital role in ensuring the smooth and efficient movement of cargo, baggage, and mail to and from aircraft. Your exceptional customer service skills, combined with your ability to work effectively in a team environment, will make you an invaluable asset to our team.

About blithequark

blithequark is a leading provider of innovative transportation solutions, committed to delivering exceptional customer experiences and ensuring the safe and timely transportation of cargo, baggage, and mail. Our company culture is built on a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At blithequark, our people are our success, and we are committed to sharing success with our employees through competitive compensation, benefits, and career development opportunities.

Key Responsibilities

As an Experienced Customer Service Agent – Airport Ramp Operations, you will be responsible for:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections and guiding incoming and departing aircraft from gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure accurate routing of baggage to the customer's destination.
• Collaborating with other team members to ensure seamless airport operations and exceptional customer experiences.

Work Environment and Schedule

As a member of our airport operations team, you will work in a fast-paced environment with varying shifts, including early morning, evening, and overnight shifts. You will be required to work between 20 and 40 hours per week, based on operational needs and your seniority. Our airport operations team is committed to providing a safe and healthy work environment, and we encourage all employees to prioritize their physical and mental well-being.

Benefits and Perks

At blithequark, we believe in sharing success with our employees through competitive compensation, benefits, and career development opportunities. As an Experienced Customer Service Agent – Airport Ramp Operations, you will enjoy:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including a minimum of 2 weeks a year for employees with 0-4 years of service, 10 paid holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health.
• Domestic and international space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful in this role, you will need to:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT).
• Wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While the minimum qualifications listed above are essential for success in this role, we are looking for candidates who possess the following preferred qualifications:

• Previous experience in airport operations or customer service.
• Knowledge of airport operations procedures and regulations.
• Ability to work effectively in a team environment.
• Strong communication and problem-solving skills.
• Ability to adapt to changing situations and priorities.
• Familiarity with baggage handling systems and equipment.

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join blithequark's dynamic team as an Experienced Customer Service Agent – Airport Ramp Operations. Apply for this job