Experienced Customer Advocacy Contractor – Part-Time

Are you a detail-oriented and proactive professional with a passion for customer relationships and advocacy? Do you thrive on organization, project coordination, and building strong customer relationships? If so, we invite you to join blithequark as a Customer Advocacy Contractor – Part-Time. As a key member of our Customer Advocacy team, you will play a critical role in connecting prospects with enthusiastic customers and supporting initiatives that showcase our customer community across a variety of channels.

About blithequark

blithequark is a leading provider of threat intelligence, emergency communication, and travel risk management solutions that help organizations protect their people and businesses through all phases of an emergency. Our award-winning solutions support essential communication for thousands of leading businesses, including DHL, JetBlue, Coca-Cola Bottling, and Walmart, in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.

Our Mission

At blithequark, our mission is to save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity. We believe that our values reflect our view on what's important and what's right, including:

• We're humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

Job Summary

As a Customer Advocacy Contractor – Part-Time, you will support our growing Customer Advocacy function by connecting prospective customers with referenceable advocates, while also assisting with other strategic advocacy initiatives. You will work closely with the Customer Advocacy Manager to amplify the voices of our happiest customers across sales, marketing, and customer success initiatives.

Key Responsibilities

* Identify and match ideal customer references to support active sales opportunities

• Manage outreach and coordination with reference customers to fulfill sales requests
• Maintain documentation and help report on key metrics such as reference fulfillment, review engagement, and customer participation
• Track activity and outcomes within Salesforce
• Support ad-hoc strategic initiatives led by the Customer Advocacy Manager
• Assist with customer recruitment for stories, testimonials, video interviews, and other advocacy opportunities
• Coordinate logistics and communications for customer-facing programs (e.g., Customer Advisory Board, Customer Advocacy Program, etc.)
• Ensure customer quotes, logos, and review content are approved and up to date across marketing materials and web pages
• Assist with cross-functional coordination between marketing, sales, and customer success to align advocacy efforts

What You Bring to the Role

* Bachelors degree in Marketing, Communications, Business preferred, or equivalent experience

• Detail oriented, with a strong commitment to excellent, mistake-free work
• Strong written and verbal communication skills
• Familiarity with customer relationship management (CRM) tools (e.g., Salesforce) or willingness to learn
• Ability to work independently and cross-functionally
• Highly organized project manager, adept at prioritizing and managing competing deadlines
• Demonstrates a growth mindset and eagerness to learn quickly in a fast-paced, evolving environment

What You Get to Do Every Day

* Work with a talented team of professionals who are passionate about customer advocacy and making a difference

• Collaborate with cross-functional teams to drive business results and customer satisfaction
• Develop and implement strategic initiatives to amplify the voices of our happiest customers
• Stay up-to-date with industry trends and best practices in customer advocacy and marketing
• Participate in ongoing learning and development opportunities to enhance your skills and knowledge

Why You'll Love Working at blithequark

* Competitive base salary + amazing rewards and incentives – we love celebrating each other's successes

• Flexible schedule to balance work and personal life
• Commitment to community service with opportunities to give back
• A Best Places to Work company 9 years in a row as well as numerous other awards
• Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a collaborative and inclusive workplace that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Disclaimer

blithequark does not currently sponsor applicants for work visas. By applying for the role, you agree that blithequark will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy - https://www.blithequark.com/legal/privacy-policy/. Apply for this job