Experienced Inbound Chat Specialist – Automotive Industry Expertise
Are you a customer service enthusiast with a passion for technology and a knack for multitasking? Do you thrive in fast-paced environments and enjoy being part of a dynamic team? If so, we invite you to join blithequark, a leading provider of innovative solutions for the automotive industry, as an Inbound Chat Specialist. At blithequark, we're dedicated to delivering exceptional customer experiences that drive business results for our clients. As an Inbound Chat Specialist, you'll play a critical role in engaging with customers, providing accurate information about our products and services, and turning conversations into leads that help our clients generate revenue. If you're a positive, energetic, and tech-savvy individual with a strong ability to multitask, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is a subsidiary of Reynolds and Reynolds, a renowned provider of car dealership software, services, and forms. With a rich history dating back to 1866, Reynolds and Reynolds has established itself as a leader in the automotive industry, with products in over 70% of U.S. dealerships. Our company culture is built on a foundation of innovation, collaboration, and a commitment to delivering exceptional customer experiences.
Responsibilities
As an Inbound Chat Specialist, you'll be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
- Collaborating with our team to ensure seamless communication and exceptional customer experiences
Qualifications
To succeed in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (not necessary, but preferred)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Ability to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST
- Previous experience in retail customer service or the automotive industry (not necessary, but preferred)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Benefits
As a valued member of our team, you'll enjoy:
- Medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Paid time off and a work-life balance
- Access to our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
- Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
Why Join blithequark?
At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. As an Inbound Chat Specialist, you'll have the opportunity to:
- Work with a talented team of professionals who share your passion for customer service and technology
- Develop your skills and expertise in a dynamic and fast-paced environment
- Contribute to the success of our clients and the growth of our company
- Enjoy a comprehensive benefits package and opportunities for career advancement
How to Apply
If you're a motivated and customer-focused individual with a passion for technology and a knack for multitasking, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job