Experienced Customer Order Specialist – Cell Therapy Logistics

At arenaflex, we're dedicated to providing exceptional customer service and support to our valued clients in the healthcare industry. As a Customer Order Specialist, you'll play a vital role in ensuring the smooth delivery of our cell therapy products to certified treatment sites across the country. If you're passionate about delivering outstanding customer experiences and have a strong background in healthcare logistics, we want to hear from you!

Schedule/Compensation Details:

* Enjoy a hybrid work solution that offers the best of both worlds: 3 days a week onsite in Horsham, PA, and 2 days a week remote

• Competitive pay rate: $25.75
• MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA

Why Join arenaflex?

* Medical and dental benefits to support your well-being

• Opportunity to gain valuable experience in a dynamic and growing industry
• Enjoy a positive and supportive work environment that fosters collaboration and growth
• Paid training to ensure you have the skills and knowledge to succeed in your role

Responsibilities:

As a Customer Order Specialist, you'll be responsible for:

• Order and Case Management: Serve as the primary point of contact for a portfolio of certified treatment sites, fielding and/or responding to inquiries regarding the cilta-cel treatment ordering process and all associated logistics.
• Issue Resolution: Proactively work with treatment sites to resolve any order-related problems that may arise, and provide expert order management support when needed.
• Proactive Support: Monitor treatment orders and proactively advise sites of any concerns or issues that may impact their ability to deliver cilta-cel therapy.
• Cross-functional collaboration: Coordinate with internal and external stakeholders to resolve complex customer requests and ensure seamless order management.
• Site performance monitoring: Work with internal colleagues to monitor site performance and identify opportunities for operational improvements in the end-to-end order management journey.
• Site Education: Provide treatment sites with educational materials around the end-to-end order fulfillment process for cilta-cel.
• Site Certification: Assist new treatment sites with onboarding onto the ordering platform, including establishing and maintaining account information and monitoring certification status.

Qualifications:

To be successful in this role, you'll need:

• Education: An Associate's degree with at least 2 years of experience, or a Bachelor's degree, is required.
• Work Experience: A minimum of 3+ years of work experience in the healthcare industry, with a mix of experiences across the following areas:

+ Manufacturing / Supply Chain + Clinical Trial Coordination / Site Management + Finance / Trade Process Planning + Customer Service / Customer Call Center + Academic or Large Treatment Site + Oncology, CAR-T, or Cell & Gene Therapy Experience

• Communication: Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
• Collaboration: Effectively work in a team environment that requires coordination with multiple internal and external organizations.
• Resourcefulness: Skilled in problem-solving and using personal knowledge and available resources to work through ambiguous situations and resolve customer inquiries.
• Accountability: Demonstrates excellent case management skills, takes ownership, and is proactive in resolving customer inquiries.
• Flexibility: Can dynamically adjust priorities due to changing circumstances and is comfortable operating in complex environments.
• Travel: This position may require up to 10% travel to other locations for business meetings.

About arenaflex:

At arenaflex, we're passionate about delivering exceptional customer experiences and supporting the growth of our clients in the healthcare industry. Our team is dedicated to providing a positive and supportive work environment that fosters collaboration, growth, and learning. We're committed to building a diverse and inclusive team that reflects the communities we serve.

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

How to Apply:

If you're passionate about delivering outstanding customer experiences and have a strong background in healthcare logistics, we want to hear from you! Apply now to join our team as a Customer Order Specialist and take the first step towards a rewarding career with arenaflex. Apply for this job