Experienced Full Stack Customer Service Agent – Auto Dealer Support

Are you a customer service enthusiast with a passion for problem-solving and a knack for providing exceptional experiences? Do you want to start a career where you can grow and develop your skills in a dynamic and supportive environment? Look no further! blithequark is seeking an experienced Full Stack Customer Service Agent to join our team as a remote Auto Dealer Support specialist.

About blithequark

blithequark is a leading provider of innovative solutions and services to the automotive industry. Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, sweating the details, and making the impossible possible. We are committed to creating a culture of inclusivity, respect, and care, where our employees feel valued, supported, and empowered to grow.

The Role

As a Full Stack Customer Service Agent – Auto Dealer Support, you will be the primary point of contact for automotive dealerships needing assistance with orders they have placed. You will provide exceptional service over the phone, using your computer skills to research requests related to profile assistance, track vehicle shipments and vehicle orders, assist with car warranties, and escalate critical orders. You will also offer timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, emails, and other communications as needed, while maintaining a positive and upbeat attitude.

Responsibilities

* Provide fantastic service over the phone to automotive dealerships

• Use your computer skills to:

+ Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders

• Offer timely and accurate solutions through inbound and outbound conversations
• Maintain a positive and upbeat attitude while interacting with customers

Skills for Success

To succeed in this role, you will need to possess the following skills:

• Computer, typing, and phone skills
• Ability to speak and type proficiently at the same time
• Problem-solving skills, with the ability to act as a consultant and resolve customer issues
• Solid work ethic, with the ability to meet deadlines
• Excellent organizational and interpersonal skills, with strong attention to detail
• Ability to work independently and as part of a team

Eligibility Requirements

To be eligible for this role, you must:

• Have a high school diploma or equivalent
• Have two or more years of customer service experience, preferably in a call center, retail, restaurant, fast food, hotel, or any role where you interacted with customers
• Be available to work during the hours listed below, with the ability to stick to the schedule reliably
• Be a Michigan resident
• Have high-speed internet access at home that you can connect to via Ethernet or landline
• Have a secluded and distraction-free work environment

Schedule

The schedule for this role is as follows:

• Training (requires 100% attendance):

+ First five weeks: instructor-led, 8 hours/day, between 8 a.m. and 5:30 p.m. Eastern time, Monday-Friday + Next four weeks: hands-on calls, scheduled during hours of operation, between 8 a.m. and 8 p.m. Eastern time, Monday-Friday

• Work schedule:

+ Able to work shifts between 8 a.m. and 8 p.m. Eastern time, Monday-Friday + No weekends!

Nice to Have

While not required, the following qualifications are nice to have:

• Degree in a relevant or related field
• Experience in the automotive industry

Remote Work Requirements

To work remotely, you will need to:

• Be a Michigan resident
• Have high-speed internet access at home that you can connect to via Ethernet or landline
• Have a secluded and distraction-free work environment

The Remote Experience

At blithequark, we understand the importance of work-life balance and flexibility. That's why we offer a remote work option that allows you to work from the comfort of your own home. Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused: [insert link to video].

Why blithequark?

At blithequark, we believe that the value of your employment is more than just your paycheck. It's the combination of competitive pay, health benefits, and other benefits that we provide – your total compensation package. Here are just a few of the benefits you can expect:

• Health & Wellness Benefits:

+ Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• Financial Benefits:

+ 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance

• Benefits to Make Your Life Easier:

+ Teladoc: Free online access to doctors 24/7 + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial, and estate guidance (will) services

About blithequark

At blithequark, we are committed to creating a culture of inclusivity, respect, and care, where our employees feel valued, supported, and empowered to grow. We are an Equal Opportunity Employer and promote an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this role. Please visit our website at [insert link] to register as a candidate and submit your application.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reasonable Accommodations

We provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

E-Verify

blithequark utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: [insert link].

CCPA Notice

Click here to view blithequark's CCPA Notice for applicants in California: [insert link].

Privacy Policy

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