Experienced Full Stack Customer Service Representative – Remote (Bilingual: French / English)
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for languages and a knack for problem-solving? If so, we're excited to introduce you to an incredible opportunity to join our team at blithequark as a remote Customer Service Representative!
About blithequark
blithequark is a forward-thinking global organization that's revolutionizing the way we interact with customers. With a people-first culture and a genuine sense of belonging, we're proud to be a workplace that's recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our team is made up of talented individuals from over 70 countries, all working together to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
Why Join blithequark?
As a remote Customer Service Representative at blithequark, you'll have the opportunity to reimagine your career journey and develop "friends for life" in the process. We'll provide you with all the training, technologies, and continuing support you need to succeed, as well as a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You'll Do
As a Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide in the customer's preferred language
- Helping customers resolve basic technical issues
- Tracking, documenting, and retrieving information in databases
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offering additional products and/or services
- Delivering expert customer experiences...with a smile!
Your Qualifications
To succeed in this role, you'll need:
- The ability to speak fluent French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in It for You
As a valued member of our team, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Join Our Team Today!
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."
Location:
CAN, ON, Work-at-Home
Language Requirements:
* French and English
Time Type:
Full time
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
Apply Now!
Apply Job! Apply for this job