Experienced Customer Support Representative – Public Benefit Programs
Are you passionate about making a difference in people's lives? Do you have a compassionate and patient approach that can shine in a fast-paced environment? If so, we invite you to join blithequark as a Customer Support Representative, providing essential support to individuals enrolling in public benefit programs. At blithequark, we understand the importance of delivering exceptional customer experiences, and we're looking for talented individuals who share our commitment to making a positive impact. As a Customer Support Representative, you'll be the face of our organization, interacting with customers in a professional, empathetic, and compassionate manner. Your role will be to provide information, answer questions, and resolve issues in accordance with established policies, procedures, and privacy laws.
What You'll Be Doing
As a Customer Support Representative at blithequark, your responsibilities will include:
- Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner
- Providing information in accordance with established policies, procedures, and privacy laws
- Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls to ensure a smooth call transfer
- Assisting customers with their communication needs, including relay services for callers with speech or hearing impairments, translation services for callers who don't speak English, and more
- Placing outbound calls as needed to share time-sensitive information with customers
- Using multiple computer systems to access data and document information
About You
To succeed in this role, you'll need:
- At least one year of customer service experience
- Excellent written and verbal communication skills
- Great active listening skills
- Strong attention to detail
- Strong PC skills, including the ability to quickly learn new computer applications
- A positive attitude
- Empathy, patience, and professionalism
- Strong multitasking skills and the ability to adapt to change in a fast-paced environment
- The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
- Good problem-solving and de-escalation skills
- The ability to maintain confidentiality of sensitive information
Your Home Office Environment
To work as a Customer Support Representative, you'll need:
- A computer meeting the following criteria:
+ Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed
- Processors): 6
+ Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience
Flexible Hours of Operation
As a Customer Support Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are:
- Monday, 8:00 AM to 5:00 PM ET
- Tuesday, 8:00 AM to 4:00 PM ET
- Wednesday, 8:00 AM to 01:00 PM ET
- Thursday and Friday, 8:00 AM to 11:00 AM ET
This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!
Pay and Perks
This flexible opportunity pays independent contractors $13 per hour. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:
- One-on-one mentorship
- Free certification and ongoing development opportunities
- The freedom and flexibility to choose your own schedule, within the client's hours of operation
- The chance to achieve better work-life balance
You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Why Join blithequark?
At blithequark, we're committed to delivering exceptional customer experiences and making a positive impact in the lives of our customers. As a Customer Support Representative, you'll be part of a dynamic team that's passionate about making a difference. We offer a flexible and remote work environment, allowing you to work from the comfort of your own home. You'll have the opportunity to develop your skills and knowledge through free certification and ongoing development opportunities.
How to Apply
If you're passionate about making a difference in people's lives and have the skills and experience to succeed in this role, we invite you to apply. Please visit our website to register as a candidate and submit your application.
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all.
Disclaimer
Please note that blithequark is not responsible for any expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. Apply for this job