Experienced Customer Success Manager – Remote
Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Success Manager – Remote. As a key member of our Premier Partner sales team, you will play a pivotal role in fostering relationships with customers, sales teams, and internal partners to drive sales revenue and profit growth across our portfolio.
About blithequark
At blithequark, we are driven by our passion to lead our industry and build a sustainable future. We focus on exceeding customer expectations and delivering innovative solutions that exceed their needs. Our empowered teams and partners fuel our ambition to achieve excellence in the markets where we have a right to win. We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.
Job Summary
As an Experienced Customer Success Manager – Remote, you will develop and implement a robust customer success system that supports our Premier Partner sales team. You will work in collaboration with the Sales Revenue Operations team to analyze market trends and set sales targets for the team, ensuring they are achievable and align with our company strategy. You will also collaborate with Sales VPs to ensure account support alignment and lead the Customer Success team to achieve their sales targets and goals.
Key Responsibilities
As a key leader in our organization, you will be responsible for:
- Strategy & Analysis: Develop and implement sales strategies that align with our company's goals and objectives. Analyze market trends in collaboration with Sales Ops team to inform resource deployment. Collaborate with VP, Strategic Sales to ensure account support alignment.
- Targets: Collaborate with the sales ops function to set sales targets for the team and ensure they are achievable and align with our company strategy.
- Leadership & Training: Communicate, lead, and motivate the customer success team to achieve their sales targets and goals. Provide training to sales teams to improve their skills and knowledge.
- Monitoring & Reporting: Monitor employee performance, including measurable KPI's on a continual basis, create action plans and take corrective action if necessary. Report performance to senior leadership.
- Relationships: Foster relationships with customers, sales team, and internal partners.
- Sales: Coordinate with external and internal strategic sales partners to identify opportunities to drive sales revenue and profit growth across our portfolio.
Make safety a priority in daily activities
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Drive Successful Customer Engagements
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High Impact Communication
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Building the internal Customer Success Team
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Broadening Business Value
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Integrity-Based Business Acumen
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Technical Aptitude
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Thought Leadership
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Driving for Results
What We're Looking For
We are seeking a highly motivated and experienced leader with:
Bachelor's Degree or equivalent work experience preferred
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10+ years of experience in sales/customer service
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Experience working with large, complex organizations preferred
* Results-oriented, ensuring we deliver on existing commitments while also working to continuously deliver an unparalleled customer experience *
Strong written and verbal communications skills to all levels of an organization
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Customer service, problem-solving, and analytical skills required
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Strong attention to detail
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Strong organizational and interpersonal skills
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Self-starter attitude
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Results-focused
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Advanced skills in Microsoft Office Software (Word, Excel, Outlook)
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Lead a team of 10 - 15 direct reports comprised of Customer Success Reps
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25% travel required. Some air travel may be required
What blithequark Offers You
We offer a comprehensive benefits package, including:
Competitive pay
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Paid time off
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10 Holidays (inclusive of 2 floating holidays)
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Market competitive 401(k) match
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Industry-leading medical, dental, and vision benefits
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Short-term and long-term disability coverage
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Life Insurance
About Our Culture
At blithequark, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. We are committed to fostering a collaborative and results-driven environment where our employees can grow and thrive.
How to Apply
If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please click the link below to submit your application and join our team at blithequark. Apply Job!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
blithequark is an Affirmative Action and Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Apply for this job