Experienced Customer Service Representative – Online Payments Support Specialist at blithequark

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative – Online Payments Support Specialist.

About blithequark

blithequark is a global and fast-growing technology company that's revolutionizing the way businesses interact with their customers. Our innovative omnichannel payment solutions enable clients to provide seamless, secure, and personalized experiences across multiple channels. With a strong focus on customer satisfaction, we're committed to helping our clients succeed in an ever-evolving market.

Our Culture

At blithequark, we believe that our people are the driving force behind our success. We're a team of ambitious, caring, and entrepreneurial individuals who share a passion for innovation and customer-centricity. Our company philosophy, "Do what you love, do what you're good at, and contribute," has remained the same since our inception in 1999. We're proud to be a global organization that values diversity, inclusivity, and collaboration.

Job Summary

As an Experienced Customer Service Representative – Online Payments Support Specialist, you'll play a critical role in ensuring our clients receive the best possible payment solution performance. You'll be responsible for administratively onboarding new clients, handling orders, and providing first-line support on a daily basis. If you're a strong communicator, an excellent listener, and a problem-solver with a passion for delivering exceptional customer experiences, we want to hear from you.

Key Responsibilities

* Provide day-to-day support to clients across a range of different branches, ensuring seamless and secure payment experiences

• Administer the onboarding process for new clients, ensuring timely and efficient setup
• Handle orders and resolve technical issues in a timely and professional manner
• Proactively share customer feedback to inform the development of our payment solutions
• Collaborate with internal stakeholders to resolve complex issues and improve customer satisfaction
• Document all client information thoroughly in our CRM system
• Participate in monthly training sessions as part of our Young Professional Program (Traineeship)

Young Professional Program (Traineeship)

As a member of our Young Professional Program, you'll engage in monthly training sessions designed to improve your skills and capabilities, both professionally and in soft skills. This traineeship program provides you with the opportunity to collaborate with a diverse group of talented individuals from all departments at blithequark, stimulating invaluable networking opportunities within the organization.

Benefits of Working at blithequark

* Join a global, inspirational, high-tech, and highly dynamic environment

• Participate in our 3-day Global Onboarding program at our headquarters in Breda
• Enjoy healthy lunch for everyone, every day
• Benefit from shuttle mobility cards and company cars to ensure easy transportation
• Enjoy a pension plan of 8% of your monthly salary
• Take advantage of 25 holidays per year and the option to purchase an additional 10 days annually
• Participate in our Employee Share Purchase Program, offering a discount on purchasing company shares
• Access internal and external training courses, including Udemy and the blithequark Academy
• Engage in knowledge-sharing Meet-Ups with external speakers
• Enjoy a wide range of social events, including weekly drinks in our CM bar, board game nights, karaoke party, quarterly events, vitality week, ski trip, wine tasting, and more

Requirements

* Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues

• Excellent professional command of both English and Dutch language
• Excellent listening and problem-solving skills
• Positive mindset and stress-resilience
• Well-organized, with the ability to prioritize work effectively and meet deadlines
• Strong analytical skills, with a helicopter view and attention to detail

What We Offer

* A dynamic and supportive work environment

• Opportunities for career growth and professional development
• A comprehensive benefits package, including health insurance, pension plan, and more
• A chance to work with a global organization that values diversity, inclusivity, and collaboration
• A competitive salary and bonus structure

How to Apply

If you're ready to join our team and embark on a journey of personal and professional growth, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

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