Experienced Customer Service Representative/Dispatcher – HVAC and Plumbing Industry

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the team at blithequark, a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, as a Customer Service Representative/Dispatcher. In this role, you will be the face of our company, handling inbound phone calls, scheduling service and maintenance, and providing top-notch support to our customers.

About blithequark

Founded in 1979, blithequark has grown from a small family-owned service business to a respected leader in the industry. Our commitment to providing comfort through indoor heating and air conditioning has earned us a loyal customer base and a reputation for excellence. At blithequark, we value our employees and strive to create a positive work environment that fosters growth, learning, and teamwork.

Job Role

As a Customer Service Representative/Dispatcher, you will be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

• Maintaining our customer database, ensuring accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates
• Routing technicians based on location, ensuring efficient and effective service delivery
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with other departments to resolve customer issues and improve overall service quality

Schedule

Our Customer Service Representatives/Dispatchers work a flexible schedule, with the following requirements:

• Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)

Qualifications

To succeed in this role, you will need:

• Previous call center experience, with a minimum of one year of experience
• The ability to type at least 70 words per minute (wpm)
• Excellent communication and interpersonal skills, with the ability to handle high call volumes and work independently
• Familiarity with main cities and locations in Northern Virginia
• The ability to accurately document information into our customer database (Service Titan)

Remote Work Requirements

As a remote worker, you will need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

Benefits and Culture

At blithequark, we offer a comprehensive benefits package and a positive work environment that supports your growth and well-being. Our benefits include:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with company match
• Seven paid holidays per year
• Paid vacation and personal days
• Continued education and training opportunities, including periodic classes

Essential Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and conflict resolution skills
• Ability to multitask and prioritize tasks effectively
• Familiarity with customer relationship management (CRM) software and other technology tools

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in the HVAC and plumbing industry
• Familiarity with Service Titan or other CRM software
• Certification in customer service or a related field

Career Growth Opportunities

At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Service Representative/Dispatcher, you will have the chance to:

• Develop your skills and knowledge in customer service, dispatching, and technology
• Take on additional responsibilities and leadership roles within the team
• Participate in training and development programs to enhance your career prospects

Work Environment and Company Culture

Our work environment is collaborative, dynamic, and supportive. We value diversity, inclusion, and work-life balance, and strive to create a positive and respectful work culture. Our team is passionate about delivering exceptional customer experiences and making a difference in our community.

Compensation and Perks

We offer a competitive salary and benefits package, as well as a range of perks and incentives to recognize and reward your hard work and dedication. These may include:

• Bonuses and commissions for meeting or exceeding performance targets
• Recognition and rewards for outstanding customer service and teamwork
• Opportunities for professional development and career advancement
• A fun and supportive work environment with regular team-building activities and social events

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you! Apply for this job