Experienced Mental Health Temporary Customer Service Representative (Remote) – Empathetic Communication Expert

At blithequark, we're dedicated to providing exceptional care and support to our patients, and we're seeking a compassionate and skilled Mental Health Temporary Customer Service Representative to join our remote team. As a key member of our customer service team, you'll play a vital role in ensuring our patients receive the highest level of care and service.

About blithequark

blithequark is a leading healthcare organization committed to delivering innovative solutions and exceptional patient care. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families. We're proud to be an equal opportunity employer, valuing diversity and inclusion in all aspects of our business.

Job Summary

As a Mental Health Temporary Customer Service Representative, you'll be responsible for coordinating testing services for patients, working with healthcare providers, insurance companies, and patients to ensure accurate and timely testing. You'll also be the hub across all departments, working with technology, revenue cycle, field sales, and lab teams to handle orders and billing processes efficiently. Your exceptional communication and problem-solving skills will enable you to identify issues and trends, collaborate with your team and leadership to develop best practices, and participate in projects that extend beyond your day-to-day responsibilities.

Key Responsibilities

* Review test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing

• Work with healthcare providers to complete the required documentation and sample submission
• Work with insurance companies to secure the highest possible coverage for patients
• Communicate with patients to explain insurance coverage benefits and test information, including process and turnaround time
• Independently manage assigned work and meet production and quality metrics
• Be the hub across all departments, working with technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes
• Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
• Participate in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of blithequark or our customers' experience
• Participate in the Quality Assurance plan
• Comply with applicable CLIA and HIPAA regulations

Qualifications

* High school diploma or equivalent required

• Fluent in Spanish is preferred/encouraged
• Excellent interpersonal and communication skills
• Accurate typing skills of at least 35 words per minute
• Excellent listening, transcribing, and self-review skills
• PC experience, including familiarity with Excel, Word, Internet, and e-mail
• Able to manage several tasks simultaneously, often under pressure
• Excellent organizational and task management skills and professional judgment
• Enjoys problem solving and identifying patterns
• Hardworking individual who loves working on a team and supporting others

Minimum Speed/Bandwidth Requirements

* 50 Mbps Download (MegaBits Per Second) - and Upload 5 Mbps

Physical Requirements

* Lifting Requirements - light work or exerting up to 20 pounds of force frequently

• Physical Requirements - stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching
• Use of equipment and tools necessary to perform essential job functions

Why Join blithequark?

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities to make a meaningful impact in the lives of our patients and their families

Equal Employment Opportunity

blithequark is an equal opportunity employer and values diversity and inclusion in all aspects of our business. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Job! Apply for this job