Experienced Customer & Membership Data Management Services Representative – Part-time

Are you a highly motivated and detail-oriented individual with excellent customer service skills and experience in data management? Do you have a passion for working with children and families? If so, we invite you to join our dynamic team at blithequark as a Customer & Membership Data Management Services Representative. This part-time role offers a unique opportunity to make a positive impact in our community while developing your skills and expertise in customer service, data management, and youth engagement.

About blithequark

blithequark is a leading organization dedicated to providing high-quality programs and services to children and families in our community. Our mission is to empower young people to reach their full potential by providing a safe, supportive, and inclusive environment that fosters learning, growth, and development. As a valued member of our team, you will have the opportunity to contribute to this mission while developing your skills and expertise in a dynamic and supportive work environment.

Job Summary

We are seeking two experienced Customer & Membership Data Management Services Representatives to join our team on a part-time basis. As a Customer & Membership Data Management Services Representative, you will be responsible for providing exceptional customer service, managing membership data, and supporting the intake process for new members. This role requires a high level of technical proficiency, excellent communication skills, and a passion for working with children and families.

Key Responsibilities

* Provide exceptional customer service to members, parents, and visitors, responding to inquiries and resolving issues in a timely and professional manner

• Manage membership data, including registration applications, payments, and file management through Vision Member Tracking
• Monitor and manage the flow of pedestrian traffic entering and leaving the building, ensuring safety and security at all times
• Develop and implement a positive and inclusive membership application and fee intake process that informs and welcomes parents
• Create and provide communication materials to parents, school, or community members/organizations
• Type correspondence and spreadsheets, maintain accurate computer records, and generate reports as required
• Perform other related duties as assigned by management

Requirements

* 21 years or older

• College or degree (Associates/BA) preferred
• Experience working with children, Boys & Girls Club experience a plus
• Education background in computer and internet systems, data entry, or other related field
• Strong technical skills, including proficiency in MS Word, Excel, and Publisher; online registration portal process
• Strong communication skills, both verbal and written
• Demonstrates the ability to manage multiple tasks simultaneously
• Ability to work with young people and parents, instructing and guiding them as needed
• Must be able to take initiative, be creative, resourceful, and motivated

Additional Requirements

* Ability to perform gross and fine motor activities required for typing, writing, simple manipulations, and use of computer screen

• Visual acuity for accurate reading, typing, filing, and use of computer screen
• Ability to work at a rapid pace and where frequent interruptions and changes in plans or deadlines may occur
• Hearing is needed for purposes of business-related phone communications, public broadcasts, and answering incoming calls
• Ability to lift and carry 15 to 50 lbs office supplies, audio equipment, and other items needed for the preparation and takedown of special events
• Ability to bend, twist, reach, stoop, squat for filing and retrieval of stored files and supplies

Preferred Qualifications

* Bilingual Spanish a must

• Experience working with web-based database management systems
• Familiarity with Vision Member Tracking software

Work Environment and Culture

* blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• Our team is passionate about making a difference in our community and is dedicated to providing exceptional service to our members and stakeholders
• We offer a dynamic and supportive work environment that fosters growth, learning, and development

Compensation and Benefits

* Part-time position with 25-35 hours per week

• Hourly rate: $20.00 per hour
• Benefits include 401(k) and paid time off
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and detail-oriented individual with a passion for working with children and families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Application Questions

* Are you available Monday – Friday, 8:30am – 5:00pm (June – August)?

• Are you available Monday – Friday, 11:30am – 6:30pm (September – June)?

Education and Experience

* High school or equivalent (Required)

• Data Entry: 2 years (Required)
• Customer service: 1 year (Required)
• Childcare/Family Engagement: 1 year (Required)
• Web-based Database management: 2 years (Required)

Language

* English (Required)

• Spanish (Required)

Ability to Commute

* Glen Cove, NY 11542 (Required)

Work Location

* In-person work location We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job