Experienced Customer Service Representative – Remote in PST, MST or CST

Are you passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative. As a key member of our customer service team, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives.

About blithequark

At blithequark, we are a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our commitment to diversity, equity, and inclusion drives everything we do, from our hiring practices to our community outreach initiatives.

Join Our Team

As a Customer Service Representative at blithequark, you will be part of a talented team that is dedicated to delivering exceptional customer experiences. You will work closely with our customers, listening to their concerns, and providing personalized solutions to their problems. You will be the face of our organization, and your interactions will have a direct impact on our customers' lives.

Primary Responsibilities

As a Customer Service Representative, your primary responsibilities will include:

• Answering 70-90 incoming phone calls per day, per team from customers and identifying the type of assistance the customer needs as well as making outbound calls to customers regarding medical referrals
• Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
• Assisting customers with obtaining prescribed medical equipment and supplies
• Verifying insurance eligibility and benefit coverage. Obtaining insurance authorization
• Researching complex issues across multiple databases and working with support resources to resolve customer issues and/or partnering with others to resolve escalated issues

Required Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High school diploma / GED (or higher) OR equivalent work experience
• Must be 18 years of age or older
• 1 year of experience working in a customer service in a call center environment
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work an 8-hour shift schedule during our normal business hours of (8:00am - 5:00pm PST). It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

While not required, we prefer candidates with:

• Prior healthcare/insurance experience

Telecommuting Requirements

As a remote employee, you will be required to:

• Reside within PST, MST or CST
• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

To excel in this role, you will need to possess the following soft skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Proficient conflict management skills to resolve issues in a stressful situation

Benefits and Compensation

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Competitive hourly rate: $16.00 to $28.27 per hour (based on location, experience, and qualifications)
• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution (subject to eligibility requirements)
• Opportunities for career growth and professional development

Work Environment and Culture

At blithequark, we pride ourselves on our inclusive and supportive work environment. We believe that diversity creates a healthier atmosphere, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join our team.

How to Apply

If you are passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and compensation. We look forward to hearing from you!

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