Project Manager - REMOTE (Contract)

Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members.

We are seeking an experienced and highly organized Project Manager to lead complex, cross-functional initiatives with a focus on client implementations. This role is responsible for driving project execution from planning through completion, ensuring alignment across internal teams, external partners, and clients. The Project Manager will own timelines, documentation, communication, and coordination to ensure projects are delivered on time, within scope, and within budget. This is a non-supervisory contract role that requires strong leadership through influence, operational discipline, and the ability to manage multiple stakeholders in a fast-paced environment.

Responsibilities

• Project Planning & Execution: Lead projects from requirements definition through implementation and completion, ensuring all deliverables align with defined objectives, timelines, and business goals.
• Implementation Planning & Documentation: Develop and maintain detailed project plans, timelines, and documentation using tools such as Microsoft Project and SharePoint, ensuring transparency and accountability throughout the project lifecycle.
• Resource Coordination: Coordinate internal and external resources across departments to ensure project activities remain on track and aligned with scope and priorities.
• Timeline & Budget Management: Monitor project progress, manage dependencies, and proactively adjust scope, resources, and schedules to ensure delivery within established timelines and budget constraints.
• Stakeholder Communication: Establish and maintain strong relationships with clients, TPAs, and internal stakeholders, providing regular status updates, facilitating meetings, and ensuring alignment on project milestones and expectations.
• Issue & Risk Management: Identify, document, and manage project risks and issues, developing mitigation strategies and driving resolution through collaboration with stakeholders.
• Client Implementation Leadership: Support new client onboarding and implementation efforts, including coordination of meetings, documentation of requirements, and management of deliverables for large-scale healthcare accounts.
• Reporting & Status Tracking: Create and distribute project status reports, track key milestones, and maintain clear documentation of decisions, changes, and action items.
• Process Improvement & Problem Solving: Develop innovative approaches to address project challenges, improve workflows, and enhance overall delivery effectiveness.
• Vendor & Partner Coordination: Collaborate with external technology partners and vendors to ensure deliverables are completed on time, within scope, and meet quality expectations.
• Cross-Functional Collaboration: Partner across business units to support successful project delivery and contribute to broader operational and strategic initiatives.

Qualifications

• Experience: Project management experience, ideally with healthcare-related projects, including scope definition, requirements gathering, project planning, and implementation.
• Industry Knowledge: Experience in healthcare administration, health insurance, or TPA environments strongly preferred. Familiarity with ACA, ASO, and fully insured products is a plus.
• Project Management Expertise: Demonstrated ability to manage complex, multi-phase projects involving cross-functional teams, competing priorities, and tight deadlines.
• Communication Skills: Strong verbal and written communication skills with the ability to effectively engage stakeholders at all levels, including clients and external partners.
• Organizational & Time Management: Highly organized with strong attention to detail and the ability to manage multiple projects, timelines, and deliverables simultaneously.
• Technical Proficiency: Proficiency with Microsoft Office Suite, including Microsoft Project, Excel, PowerPoint, Visio, and SharePoint.
• Problem-Solving Ability: Strong analytical and critical thinking skills with the ability to identify issues, evaluate options, and implement effective solutions.
• Interpersonal Skills: Proven ability to build strong professional relationships and collaborate effectively across teams and organizations.
• Work Style: Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment while maintaining a high level of professionalism and accountability.

Reflect Health is committed to providing a safe and secure workplace for all employees. Please note that all final candidates will undergo a comprehensive background check and drug testing as part of our hiring process.