Experienced Brand Representative and Live Chat Support Specialist – Imaging and Print Industry

Are you a customer-centric individual with a passion for photography, videography, and print? Do you have excellent communication skills and a strong command of grammar and spelling? Are you looking for a role that offers flexibility, a chance to work with a leading brand, and opportunities for growth and development? Look no further! blithequark is seeking a talented Brand Representative and Live Chat Support Specialist to join our team and help us deliver exceptional customer experiences across the UK.

About blithequark

blithequark is a leading marketing agency with 25 years of experience working with top tech brands. We pride ourselves on our passion for innovation, creativity, and customer satisfaction. Our team is dedicated to helping our clients achieve their goals through effective marketing strategies and exceptional customer support. As a Brand Representative and Live Chat Support Specialist, you will play a vital role in helping us deliver outstanding customer experiences and build strong relationships with our customers.

Responsibilities

As a Brand Representative and Live Chat Support Specialist, you will be responsible for providing exceptional customer support and assistance through in-person and real-time chat interactions. Your key responsibilities will include:

• Engaging with customers via chat to provide prompt, polite, and informative support
• Maintaining a deep understanding of blithequark's products, services, and policies to provide accurate and comprehensive assistance
• Effectively handling customer inquiries, resolving issues, and addressing concerns with empathy and professionalism
• Providing reports on chats you handle to give us a better insight into customer and query trends
• Training in-store staff to a level where they feel confident in demonstrating blithequark's products and services when you are not around

Key Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

• Proven experience as a Live Chat Operator or Customer Service Representative
• Exceptional written and verbal communication skills with a strong command of grammar and spelling
• Excellent problem-solving and decision-making abilities
• A genuine passion for photography, videography, and/or print
• A customer-focused mindset with a genuine enthusiasm for providing outstanding service
• Adaptability, patience, and the ability to work independently and as part of a team
• A positive attitude and big personality
• Ability to learn quickly and a drive for self-development
• Valid Driving License with the ability to travel all over the country when required

What does this role offer you?

As a Brand Representative and Live Chat Support Specialist, you will enjoy a range of benefits, including:

• Flexibility of shifts where possible
• A chance to work with a leading imaging and print brand
• An opportunity to be part of a team that is passionate about photography
• Opportunities for growth and development, including training and professional development programs
• A competitive salary and benefits package

Work Environment and Company Culture

blithequark is a dynamic and fast-paced environment that is passionate about innovation and customer satisfaction. Our team is dedicated to delivering exceptional customer experiences and building strong relationships with our customers. As a Brand Representative and Live Chat Support Specialist, you will be part of a team that is committed to excellence and customer satisfaction.

Compensation and Benefits

The salary for this role is £11.50 per hour for Live Chat, £13 per hour for in-store work, and £15 per hour for events. You will also be entitled to a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for growth and development, including training and professional development programs
• Flexible working hours and a range of shift patterns
• A positive and supportive work environment

How to Apply

If you are a customer-centric individual with a passion for photography, videography, and print, and you are looking for a role that offers flexibility, a chance to work with a leading brand, and opportunities for growth and development, then we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Next Steps

If your application is successful, we will invite you to a screening call to get to know you better. This will be followed by an in-person interview, where we will assess your skills and qualifications further. Once all interviews have been conducted, we will let you know if you were successful and organize a training session before you start.

Equal Opportunities Employer

blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion and believe that a diverse and inclusive workplace is essential for success. Apply for this job