Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support

Are you a motivated and customer-focused individual looking to join a dynamic team that's making a difference in the lives of people in the trades? Do you have a passion for delivering exceptional service and a growth mindset that's eager to learn and grow alongside a rapidly expanding company? If so, we invite you to explore this exciting opportunity to become an EST Fully Remote Customer Service Specialist at blithequark, a leading provider of remote fractional CSRs to home service businesses.

About blithequark

At blithequark, we're dedicated to supporting home service businesses, such as HVAC, plumbing, and electrical services, by providing top-notch customer service and administrative support. Our team is passionate about helping our clients succeed, and we're committed to delivering genuine care and expertise to every interaction. As a valued member of our team, you'll have the opportunity to grow and develop your skills in a fast-paced environment that's always looking for innovative solutions.

Who We're Looking For

We're seeking a highly motivated and customer-focused individual who is eager to take on new challenges and grow their career. As an EST Fully Remote Customer Service Specialist, you'll be responsible for providing exceptional customer service, managing day-to-day scheduling operations, and supporting the growth of our company. If you have a growth mindset, excellent communication skills, and a passion for delivering top-notch service, we'd love to hear from you!

Responsibilities

As an EST Fully Remote Customer Service Specialist, your key responsibilities will include:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Minimum Qualifications

To be successful in this role, you'll need to possess:

• Experience in scheduling or dispatching
• Experience in a similar industry, such as plumbing, HVAC, or electrical services (a plus)
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) (a plus)
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials (a plus)
• Ability to pass a background check

Technical Requirements

To ensure a seamless and efficient work experience, you'll need to meet the following technical requirements:

• Desktop or Laptop with webcam & speakers and a second monitor
• Operation System must be Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
• 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and router easily accessible from your workspace

Position Details

This is a remote, full-time position with a standard Monday to Friday schedule from 8am to 5pm EST. As a valued member of our team, you'll enjoy a dynamic and supportive work environment that's always looking for innovative solutions.

Why Join blithequark?

At blithequark, we're committed to providing a supportive and inclusive work environment that encourages growth, learning, and innovation. As a member of our team, you'll have access to:

• Opportunities for professional development and growth
• A dynamic and supportive team environment
• Flexible work arrangements to suit your needs
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is eager to take on new challenges and grow your career, we invite you to apply for this exciting opportunity. Please submit your application through our website, and our hiring team will review your qualifications and contact you if we require any additional information.

Note

We appreciate your interest in joining our team, and we're excited to review your application. Please allow our hiring team time to process all applications, and do not call us to check the status of your application. We'll be in touch if we have any questions or require additional information.

Requirements

* Employment Type: Full-time

• Work Hours: 40 to 40 hours work
• Required Education: High school or equivalent
• Required Experience: None(2) years

Job Type: Full-time

Apply Job! Apply for this job