Senior Director, Customer Solutions – Strategic Business Partner for North America Operating Unit

Are you a seasoned leader with a passion for driving business growth and customer satisfaction? Do you have a proven track record of building and leading high-performing teams, developing strategic partnerships, and implementing innovative solutions to drive revenue growth and improve operational efficiency? If so, we invite you to join blithequark as a Senior Director, Customer Solutions, where you will play a critical role in shaping the future of our customer-centric business.

About blithequark

blithequark is a leading global beverage company that has been a part of people's lives for over 135 years. Our portfolio represents over 250 products, including iconic brands such as Coca-Cola, Simply, Fairlife, and Topo Chico. We are committed to being our customers' most valued supplier partner, and we strive to deliver exceptional customer service and satisfaction through our innovative products and services.

Job Summary

As a Senior Director, Customer Solutions, you will lead a team of professionals who serve as the single point of contact and strategic business partner for blithequark's National Retail and Coca-Cola account teams across all routes to consumer. You will collaborate with sales teams, key business operations, and independent bottlers to develop and manage the execution of joint customer and blithequark initiatives that drive revenue growth, improve efficiencies, and enhance customer service and satisfaction.

Key Responsibilities

* Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels.

• Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions.
• Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans.
• Engage with bottlers & customers for continuous improvement related to On Shelf Availability.
• Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with blithequark Customer Business Solutions (CBS) and other business functions.
• Partner with customer teams, bottlers, customers, and blithequark functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market.
• Serve as a sales team and customer representative on various blithequark transition work streams and major transition work streams.
• Provide strategic direction and guidance to direct reports for performing their objectives such as:

+ Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing The blithequark Commitment value creation model. + Representing supply chain on joint strategy development sessions and customer calls. + Monitoring, improving, and stewarding service performance to customers. + Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the blithequark System. + Supporting new product/item launches and promotional activities from planning to execution. + Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects.

Education Requirements

* Bachelor's degree or equivalent.

• 10 years of relevant work experience including people management.
• 5 years of supply chain and/or sales/field operations experience.

Preferred Education and/or Experience

* MBA or equivalent.

• 15+ years of relevant work experience.
• 10+ years of supply chain and/or sales/field operations experience.

Growth Behaviors

* Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.

• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
• Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
• Leadership Behaviors

+ Be the Role Model + Set the Agenda + Help People be Their Best Selves

What We Can Offer You

* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife, and Topo Chico.

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
• Opportunities for Career Growth and Development: We offer a range of training and development programs to help you grow your skills and advance your career.
• Collaborative and Dynamic Work Environment: We foster a culture of collaboration, innovation, and continuous improvement, where everyone is encouraged to share their ideas and contribute to our success.
• Competitive Compensation and Benefits: We offer a competitive salary, bonus structure, and benefits package, including health insurance, retirement savings plan, and paid time off.

How to Apply

If you are a motivated and results-driven leader with a passion for driving business growth and customer satisfaction, we invite you to apply for the Senior Director, Customer Solutions role at blithequark. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply for this job