Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about delivering exceptional customer experiences and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team of Fiber Customer Support Analysts. As a key member of our support team, you will play a vital role in ensuring our customers receive the best possible service and support for their fiber and copper network services.
About blithequark
At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. We're a place where the true you can learn, grow, and thrive, and where your ideas are valued and encouraged.
Your Role
As a Fiber Customer Support Analyst, you will be the primary point of contact for our customers, providing exceptional technical support and customer service for their voice, data, and video services. You will join a tech support team in a call center, where you will troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
To succeed in this role, you will have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You will thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. While a related Associate Degree or 2+ years' relevant experience is preferred, we encourage candidates with a passion for customer service and technical support to apply.
Essential Qualifications
* A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Preferred Qualifications
* Experience with fiber and copper network services
- Knowledge of communication and networking components
- Familiarity with troubleshooting and technical support software
- Experience working in a call center environment
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong technical knowledge of fiber and copper network services
- Ability to work independently and as part of a team
- Strong customer service skills and a positive, professional attitude
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop their careers. As a Fiber Customer Support Analyst, you will have opportunities to:
- Develop your technical skills and knowledge of fiber and copper network services
- Work with a dynamic team of technical support professionals
- Participate in ongoing training and development programs
- Take on new challenges and responsibilities as you grow and develop in your role
Work Environment and Company Culture
As a remote employee, you will work from home with occasional in-person trainings and meetings. Our company culture is built on the values of:
- Collaboration and teamwork
- Innovation and creativity
- Customer focus and satisfaction
- Diversity and inclusion
- Continuous learning and development
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $632.00 to $1,770.50 weekly based on a full-time schedule
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Award-winning total rewards package
How to Apply
If you are passionate about delivering exceptional customer experiences and technical support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to apply for this role. Apply Job! Apply for this job