Experienced Will Call Customer Support Specialist – Delivering Exceptional Customer Experiences at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Will Call Customer Support Specialist. In this role, you will play a vital part in ensuring our customers receive the highest level of service, every time.

About blithequark

blithequark is a leading innovator in the industry, dedicated to pushing the boundaries of customer satisfaction. Our commitment to excellence is reflected in our cutting-edge products and services, which are designed to meet the evolving needs of our customers. As a Will Call Customer Support Specialist, you will be part of a team that is passionate about delivering exceptional experiences and building long-lasting relationships with our customers.

Key Responsibilities

As a Will Call Customer Support Specialist, you will be responsible for efficiently processing returns and credits, ensuring an exceptional experience for all customers. Your ability to handle customer inquiries with professionalism, accuracy, and urgency will be crucial in maintaining our high standards of customer satisfaction. Some of your key responsibilities will include:

• Responding to customer requests for returns & credits via email and phone
• Processing returns and credit requests, including order entry for replacements
• Checking stock availability, tracking order and delivery status, and other necessary data
• Communicating with vendors, warehouse team, and Accounts Payable as necessary to process returns
• Following appropriate procedures when determining if material will be returned to factory, warehouse, or scrapped in field
• Partnering with suppliers to process direct returns to factory
• Issuing credits as outlined by blithequark internal procedures
• Creating positive customer experiences through email, phone, and written communications
• Utilizing required systems including P21 and Salesforce to process returns & credits, maintain accurate records, and respond to customer inquiries

Will-Call Counter Support

As a Will Call Customer Support Specialist, you will also be responsible for providing exceptional service to incoming customers at the Will-Call counter. This will include:

• Servicing incoming customers with their various needs, including but not limited to processing orders and returns and handling cases from work queues
• Managing cases as assigned in Salesforce, including but not limited to RMAs & credits and responding customer inquiries
• Addressing any issues or concerns that customers may have during the pickup process

Inter-Departmental Communication

As a key member of our team, you will work closely with other departments within blithequark to ensure seamless communication and collaboration. This will include:

• Working closely with the Contact Center teams to complete customer credit & return requests, generate replacement orders, and provide order status information
• Communicating with other departments within blithequark as needed to answer questions and resolve customer issues

Qualifications

To be successful in this role, you will need:

• A High School diploma or GED
• An Associate degree or bachelor's degree preferred
• 3-5 years' experience in customer service, preferably in the distribution industry

Skills and Competencies

As a Will Call Customer Support Specialist, you will need to possess a range of skills and competencies, including:

• Customer Focus: Ability to build strong customer relationships, deliver customer-centric solutions, and ensure all inquiries are resolved quickly and accurately
• Interpersonal Skills: Ability to interact, communicate and build relationships with others
• Verbal and written communication skills: Ability to clearly articulate and convey information and ideas in speaking and writing so others will understand
• Empathy: Taking an active interest in the concerns of others through social awareness and relationship management and ensuring customer needs are met
• Professionalism: Professional and pleasant speaking and writing manner via telephone, email and in person, basic business acumen and urgency in resolving customer issues
• Technical Learning Capability: Proficient with or the ability to quickly learn an array of computer hardware and software

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As a Will Call Customer Support Specialist, you will have access to a range of learning and development opportunities, including:

• On-the-job training and coaching
• Regular feedback and performance evaluations
• Opportunities for career advancement and professional growth
• Access to industry-leading training programs and certifications

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. As a Will Call Customer Support Specialist, you will be part of a team that is passionate about delivering exceptional customer experiences and building long-lasting relationships with our customers. Our company culture is built on the values of:

• Customer satisfaction: We are committed to delivering exceptional customer experiences, every time.
• Teamwork: We work together as a team to achieve our goals and deliver outstanding results.
• Innovation: We are always looking for new and better ways to do things, and we encourage our employees to think creatively and outside the box.
• Integrity: We operate with integrity and honesty in all our interactions, both internal and external.

Compensation, Perks, and Benefits

As a Will Call Customer Support Specialist at blithequark, you can expect a competitive salary and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• Access to industry-leading training programs and certifications

How to Apply

If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Will Call Customer Support Specialist role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job