Weekend Part-Time Customer Service Representative – Join blithequark's Dynamic Operations Team

Are you a highly motivated and production-driven individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading inbound call center specializing in customer service and benefits compliance. As a Weekend Part-Time Customer Service Representative, you will play a vital role in helping us exceed our clients' expectations and drive business growth.

About blithequark

blithequark is a valued and growing resource in the industry, serving over 1000 companies and consistently delivering exceptional results. We are proud to have been awarded the prestigious Great Place to Work designation not once, but twice! Our commitment to creating a positive and inclusive work environment has earned us a reputation as a top employer in the industry.

Join Our Operations Team

We are seeking a highly motivated and team-oriented individual to join our Operations team as a Weekend Part-Time Customer Service Representative. This is a remote position, allowing you to work from the comfort of your own home office. As a CSR, you will be responsible for providing exceptional customer service, applying the latest customer service techniques, and learning our account management systems.

Key Responsibilities

As a Weekend Part-Time Customer Service Representative, your key responsibilities will include:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Punctuality and reliability: remaining available for extended hours or additional shifts during peak periods or emergency situations to provide critical support
• Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Successfully demonstrating blithequark's core values:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Required Skills and Abilities

To succeed in this role, you will need:

• Language skills: ability to read and interpret documents such as police and accident reports, ability to write routine correspondence and detailed accident descriptions, and ability to project a confident, clear, and professional telephone presence
• Bi-lingual in Spanish preferred
• Computer skills: knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel, and typing speed of at least 40wpm
• High school diploma or general education degree (GED) required
• 1-2 years of quality assurance experience preferred

Network Requirements

To ensure a seamless and secure work experience, you will need to meet the following network requirements:

• Upon hire, a Speed Test must be run from the computer you will be working from (www.speedtest.net)
• Ethernet connection is not required, but strongly recommended
• Must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Benefits and Compensation

As a Weekend Part-Time Customer Service Representative, you will enjoy a competitive compensation package, including:

• Competitive compensation
• 20+ hours per week
• Ancillary benefits: eligible 1st day of month following 60 days of employment

+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• Less than 20 hours per week

+ Ancillary benefits: eligible 1st day of month following 60 days of employment + Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• 401K: eligible after 6 months of employment
• PTO: eligible after 90 days of employment
• Employee Assistance Program

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. As a Weekend Part-Time Customer Service Representative, you will have the opportunity to:

• Work from the comfort of your own home office
• Enjoy a flexible schedule with a range of shift options
• Develop your skills and expertise in customer service and account management
• Be part of a team that values continuous improvement and innovation
• Enjoy a competitive compensation package and benefits

How to Apply

If you are a motivated and production-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our dynamic Operations team at blithequark. Apply Now! Apply for this job