Experienced Customer Service Advisor – Hybrid Working Opportunity at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working collaboratively with teams to drive results? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Advisor.
About blithequark
blithequark is a forward-thinking organization that has brought together two councils, Brentwood Borough Council and Rochford District Council, to form a strategic partnership known as OneTeam. Our mission is to create a unified officer team that shares knowledge, experience, and projects to benefit both councils and develop unified ways of working. We're committed to innovation, collaboration, and delivering exceptional services to our customers.
The Role
As a Customer Service Advisor at blithequark, you will be part of a dynamic team that handles all contact into both councils via multiple channels. You will be the first point of contact for our customers, providing an excellent service experience that meets their needs and exceeds their expectations. You will work in a fast-paced environment, delivering a first-class service first time, every time.
Key Responsibilities
* Provide exceptional customer service via phone, email, and other channels
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with the team to achieve service delivery targets and improve customer satisfaction
- Use Microsoft Office packages to manage customer interactions and data
- Develop and maintain a deep understanding of blithequark's services and policies to provide accurate information to customers
- Participate in training and development opportunities to enhance skills and knowledge
- Work flexibly to attend both organizations in person, as and when required
Essential Qualifications and Experience
* Strong knowledge and experience of using Microsoft Office packages
- Experience of working within a team in a customer-focused environment
- Excellent verbal and written communication skills
- Ability to work flexibly and attend both organizations in person, as and when required
- Positive and enthusiastic approach to delivering high service standards
Preferred Qualifications and Experience
* Previous experience in a customer service role, preferably in a local government or public sector organization
- Knowledge of customer service principles and practices
- Experience of working in a hybrid working environment
- Ability to work under pressure and meet deadlines
- Strong problem-solving and analytical skills
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work collaboratively with teams and stakeholders
- Strong problem-solving and analytical skills
- Ability to work under pressure and meet deadlines
- Flexibility and adaptability in a fast-paced environment
- Strong customer service skills and a passion for delivering exceptional experiences
Career Growth Opportunities and Learning Benefits
* Opportunities for career growth and professional development
- Access to training and development programs to enhance skills and knowledge
- Collaborative and supportive work environment
- Flexible working arrangements to balance work and personal life
- Opportunities to work on exciting projects and initiatives that make a difference to our customers and communities
Work Environment and Company Culture
* blithequark is committed to creating a positive and inclusive work environment that values diversity and promotes equality
- We offer a hybrid working model that enables employees to work smarter and balance work and personal life
- Our employees are provided with the resources and support to work effectively in a hybrid environment
- We offer a range of employee benefits, including a pension scheme, generous annual leave entitlement, health and wellbeing opportunities, and a benefits platform offering discounts across a range of retailers
Compensation, Perks, and Benefits
* Competitive salary range: £27,334 - £29,269 per annum pro rata (dependent on skills and qualifications)
- Generous annual leave entitlement
- Pension scheme
- Health and wellbeing opportunities
- Employee assistance program
- Benefits platform offering discounts across a range of retailers
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you!
Closing Date for Accepting Applications
20th November 2024
Equal Opportunities
blithequark is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification. Apply for this job